Mailroom Coordinator

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world.

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

What this job involves

As the Mailroom Coordinator you will deliver Administration & Logistic support, enhancing the employee experience of our colleagues through our onsite services and business administration support.

Delivery of key on
- site administration services for all major IAG offices across AU & NZ.

Manage the associated third-party providers to deliver superior customer service through an improvement plan that delivers service on time and on budget.

Build strong relationships with all stakeholders, respond to feedback, assist in the co-ordination and delivery of day to day running of office premises.

Work with Property Projects & Demand team to input requirements into new workplace and operations models.

Ensure prompt, accurate services which support our people in performing their job in a timely and efficient manner.

Drive digital influence within all departments, providing the option of scanning all incoming mail/cheques to a digital mailbox and maximising the digital distribution of the maximum types of correspondence.

Support other functions as appropriate (IE backfill of roles, systems support, invoicing etc)

Assist the Curation Coordinators when required to ensure safe, clean and organised office, lobby and conference rooms

Desired experience and technical skills

Well-developed interpersonal skills and ability to manage relationships with key stakeholders, including managing expectations (essential)
Well-developed time management and project management skills, ability to meet deadlines and coordinate others to meet key milestones (essential)
Previous experience in a corporate environment
Strong Customer Service focus
Evidence of problem solving skills - capacity to deal with ambiguity and solve complex problems effectively
Strong communicator - Good presentation skills and possesses strong verbal & written communication skills; also an active listener
Passion for quality - has an eye for detail to make sure the best delivery of services

What can you expect from us?

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed