Demand & Planning Analyst

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Benefits
- Parental Leave: Primary 14 weeks’ pay and secondary 2 weeks’ pay
- Flexible Working Arrangements: 3 days in office/2 days working from Home
- Salary Sacrificing and Novated lease
- Private healthcare cover, discounted car hire and other retail discounts

Why Join Us?
- Shape the future of Toll’s technology landscape, driving a multi-dimensional strategy that includes cloud and IT utility models.
- Work with cutting-edge technologies and industry experts to design and implement solutions that keep us ahead of the curve.
- Partner with business mentors and IT teams to deliver value-driven solutions, while mentoring and developing internal talent.

About Us

Group IT provides technology strategy, governance, delivery, and support for all of Toll. The team enable Toll with the right technology foundations and business systems to grow the business and support our customer needs.

Toll IT Services (ITS) in partnership with the Divisional Information Technology (IT) functions will make a significant contribution to the Toll business and IT agenda, as well as support financial and tangible benefit objectives, and other non-financial goals such as positive teamwork, health & safety, and Toll’s Culture.

The Role

Toll Group is seeking a skilled an experienced IT Demand and Planning Analyst to join our team in Melbourne.

The IT Demand and Planning Analyst is responsible for engaging business stakeholders at various levels of the organisation to understand business requirements and processes using effective analytical, communication, organisation skills and assisting with developing strategies to implement business change with project timeframes.

As the IT Demand and Planning Analyst you will:

- Coordinate RFQs with senior stakeholders and elicit business and IT requirements through interviews and collaboration.
- Define in-scope services and conduct baseline assessments to identify performance benchmarks and improvement opportunities.
- Develop business cases and create transition and change plans to support decision-making and smooth implementation.
- Maintain and analyse technical data, assess technical debt, and evaluate end-of-life systems for strategic planning.
- Track portfolio performance, collaborate on risk mitigation strategies, and support governance through reporting tools.
- Forecast and allocate delivery capacity, support demand planning, and facilitate lessons learned sessions

What We’re Looking For

Qualification
- Bachelor’s degree in computer science, business, or a related discipline. A Masters will be well regarded.

Skills and Experience
- 5+ years’ experience in a similar role with proven ability to perform, including IT pre-sales planning and documentation.
- Strong skills in data analysis (Excel, PowerBI) and presentation (PowerPoint).
- Demonstrated success managing commercial and technical engagements with hardware vendors and systems integrators, including outsourced IT providers.
- Experience in planning and conducting workshops to translate business requirements into fit-for-purpose solutions, with desirable knowledge of IT infrastructure and end user compute.
- Displays commercial acumen, strategic thinking, customer focus, effective communication, and ethical behaviour.
- Builds partnerships, applies broad business perspective, makes effective decisions, and is a motivated, results-driven self-starter.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.