Calculations Team Manager

**The opportunity**

The purpose of the role is to provide leadership and coaching to a team of Client Remediation Compensation Analysts to ensure:

- The team follows a clear policy and applies a principle-based compensation evaluation to each case, which is consistent with established processes and industry best practice
- Clients who have received inappropriate advice are placed back into the position they should have been in
- Compensation is calculated in a fair and consistent manner

The role is also responsible for ensuring that trends and themes are reported back to Manager, Professional Standards Remediation.

**How you will make an impact**

The Team Leader is responsible for leading, mentoring and coaching the Client Remediation Compensation Analysts to ensure consistency and accurate execution of the remediation program.
- Manage team workflow to ensure KPIs and regulatory requirements are met.
- Support the team in delivering an end to end customer remediation program that is valued by both our customers and advisers.
- Provide high level technical advice to the team; using skills to form an assessment of a customer’s loss and related issues to their circumstances. Work through appropriate customer compensation solutions.
- Work closely with other teams to ensure that the client remediation program complies with AMP standards and regulatory requirements.
- Continuous support and monitoring of policies for the team.
- Ensure that reporting / monitoring obligations are fulfilled.
- Identifying, recognising and evaluating the impact of compensation and utilising external econometric and legal indices.
- Analyse key themes identified through customer remediation programs. Provide feedback to Manager, Professional Standards Remediation and other advice business areas.

**What you will bring to the role**

You should have experience and qualifications in the following areas;
- Tertiary qualification in Commerce, Accounting, Finance, Mathematics, Actuarial Science, or any equivalent.
- Experience in a leadership role, with demonstrated experience in leading and coaching a team of qualified professionals.
- 5 years’ experience in an advice role e.g. remediation, policy, advice solutions development, compliance.
- Experience in managing relationships with licensees and financial planners and understanding their needs.
- Demonstrated project management skills and attention to detail.

**Is this your dream job?**

**Working for AMP**

We are transforming our business. We are looking for people with courage, accountability and integrity who inspire the same in others. If you are comfortable challenging the status-quo and perform at your best in an evolving and complex environment - we need you.

**The investor in all of us - AMP**

**Wellbeing & Benefits**

We invest in the health, wellbeing and development of our people by offering a range of great benefits to support you be your best, professionally and personally:

- We-Flex: Choose how, when and where you work.
- CHAMP Program: Access for you and your family to 24/7 wellbeing and counselling support.
- Well-being programs and activities: Annual health checks, flu vaccinations, information sessions.
- Volunteering: opportunities through our AMP Foundation.
- Financial Well-Being: competitive home loans, leading superannuation contribution, discounted financial advice and personal insurance.

**Inclusion & Diversity**

The diversity of our people is core to our ability to innovate, grow and achieve great outcomes for our people, customers, shareholders and the community. If you have a natural curiosity, an appreciation for differences and an innate willingness to help others you will be valued at AMP.

At AMP we are committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and we encourage applicants from Aboriginal and Torres Strait Islander descent to apply. Read more about our Reconciliation Plan **here **.**

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