Head of Relationship Management

**About us**

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

Country Banking forms the core business of Rabobank Australia and has 61 branches across Australia. Country Banking enjoys a reputation as the leading provider of specialised banking services in the Food and Agribusiness sector. Country Banking Australia within Rabobank Australia and New Zealand Group (RANZG) is an important contributor to Rabobank globally.

**About the role**

To manage and grow a large portfolio of high-net-worth rural clients across the Region in accordance with Bank and Regional goals for profitability, client satisfaction and credit quality. The Head of Relationship Management will be responsible for actively driving business development and profitability across the Region, through coaching, mentoring and fostering a culture of best practice relationship initiatives amongst Regional Account Managers. In conjunction with the Regional Manager, the Head of Relationship Management will work towards meeting or exceeding the Region’s revenue targets.

To support in the drive to have Account Managers (i.e., Rural & Senior Rural Managers) spending 80% of their time with clients and prospects. Such to further grow and strengthen the relationships at the kitchen table.

To act as the Deputy Regional Manager during absences and/or when the Regional Manager requires additional support in completing their tasks.

**Key Responsibilities**
- Develop Regional and Branch wide plans for prospecting
- Develop and maintain a portfolio of high-net-worth clients across the Region
- In conjunction with Branch & Regional Managers, manage the performance of the Account Managers throughout the Region relating to business development and sales
- In conjunction with Branch & Regional Managers, lead and motivate an effective and engaged Regional team of Account Managers in relation to business development and sales.
- Develop and retain key relationship staff in collaboration with Branch and Regional Managers.
- Proactively engage in the selection and hiring of relationship managers across the branches, in collaboration with Branch and Regional Managers.
- Identify with and actively contribute to the identification and implementation of the Country Banking AU business strategy.
- Contribute as a member of the Regional leadership team.
- Have input into the Regional budget for revenue and balance sheet movements.
- In conjunction with the Regional Manager, ensure that the region achieves objectives relating NPS, Client Margins, Asset Growth and Asset Quality.
- Management oversight for the Region in the preparation and implementation of marketing and business plans.
- Grow number of clients by actively leading and engaging in prospecting.
- Senior leadership experience in Rural Banking or similar area
- Proven Leadership experience, managing and leading a team
- Affiliation/thorough understanding of the rural clients, gained through experience
- Strong knowledge of the rural industry
- Knowledge of specialised financial product
- Ability to drive, motivate, manage and lead a team, with strong leadership skills
- Demonstrated ability to coach and mentor employees
- Ability to influence

**Our Values, Vision and Mission**

Rabobank Australia fully embraces inclusion and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here. We are committed to our values; we are client focussed, action oriented, purposeful and courageous in our work. We are professional and considerate and bring out the best in each other and are committed to keep learning. We have an open culture, where you can be yourself and be valued for who you are.

**What we're proud to offer you**:

- Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.
- An inclusive Parental Leave policy that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)
- We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave. With an option to also purchase another 2 weeks Annual Leave.
- Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, Temporary & Permanent Disability (TPD) and Income Protection Insurance.
- As part of Rabobank's global Corporate Social