Customer Service Officer

7 days ago

Jandakot, Australia Aveling Full time

**About us**

Aveling is one of WA's leading private training providers, known for our innovation, outstanding customer service and commitment to continuous improvement. This year we are celebrating 25 years in the industry

**About the role**

Aveling is currently seeking a highly skilled, service-oriented individual who can work autonomously and loves talking to and assisting clients and stakeholders. As the first point of contact, this varied and pivotal role requires: A mature, adaptable, and confident individual with a high standard of presentation and professionalism
Excellent interpersonal, communication and customer service skills
High attention to detail and aptitude to work well under pressure
A proven ability to display initiative, multi-task, prioritise, and problem solve
A capacity to work within a close-knit team environment
Strong Microsoft Office skills
A working knowledge of training and the RTO Industry will be highly regarded.

**Responsibilities of the role**

As a part of the Administration team, you will provide a range of professional support including but not limited to: Answering a busy multiple line phone system in an expedient and friendly manner
General administrative tasks such as quote preparation, updating internal documents (policies / procedures), preparing mail outs, issuance of certificates etc.
Providing general administrative support to internal stakeholders

**Why choose Aveling?**

20% holiday bonus, an additional 20% of your wages when you take annual leave
An extra day of leave for your Birthday
An extra wellness day off per year
12% superannuation contribution
Modern facilities, including an onsite café with discount staff pricing
15 mins from the city with free parking onsite
Friendly and positive team environment
Opportunities for training to develop your career and professional skills
Supportive management and leadership
Many amenities close by including a supermarket, chemist, medical centre and gym all within a couple minutes’ walk.

**Interested?**

**Job Types**: Full-time, Permanent

Schedule:

- 8 hour shift
- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location

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