Claims Consultant

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

**Your employee benefits include**:

- Hybrid working options
- A secure full time and permanent job opportunity
- A generous company paid life insurance and super plan.
- Recognition and reward programs that acknowledge great work.
- Diverse business with multiple career pathways - we have over 30% internal mobility.

**Job Description**:
Paying claims is the most important thing we do. At TAL our Claims Teams are committed to providing an outstanding claims experience for our customers. TAL’s Claims teams are structured to support the customers of our three key business channels being Retail, Group and Direct.

Working in the **Retail Claims Lumpsum** team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

In this role you will,
- Independently manage a portfolio of claims end-to-end
- Active engagement of key stakeholders to deliver timely outcomes for customers
- Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
- Provide exceptional customer service including management of claims, communication and inquiries
- Liaise with internal and external stakeholders, to ensure the timely and quality management of claims
- Participation in case conferences, peer case discussions, instructing third party service providers

**Qualifications**:
To be successful in this role you will have,
- Demonstrated experience in a similar position involving **income protection,** life, **lump sum**, trauma, critical illness, injury, **TPD** or death claims
- Retail, Group or Direct claims case management experience - highly desired
- Ability to build rapport and empathy with customers during difficult times
- Passionate and driven with a natural willingness to continue to learn

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.

Additional Information

Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don’t just say it; we do it. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid #LIClaims

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.