Afterhours - Call Centre / Customer Service

3 days ago

Balcatta, Australia Global 360 Full time

Johns Lyng Group
- Balcatta Location
- Career Progression Opportunities

Do you have an outgoing & driven personality and love amazing customers by delivering the best experience possible for them during an important time.
- Full Time-Permanent Position
- After Hours roster based role varying from 12:00pm-10:00pm
- **Key Duties & Responsibilities**:

- Receive and handle calls from a diverse customer base
- Create a memorable experience for our clients and their customers
- Assist customers and corporate clients with specific enquiries
- Provide a high level of personalised customer service
- Work varying programs and Client portal’s at any one time
- Complete submission of client reports and quotations
- Allocating of Emergency Trades for Makesafe works nationally

**Criteria**:

- Strong customer experience background
- Prior experience in an office based role
- Confident and professional phone manner
- Excellent communication and interpersonal skills
- Ability to work well under pressure and achieve KPI’s
- Strong computer literacy
- Positive attitude and a desire to go above and beyond to deliver high quality customer service
- Background in a call centre environment advantageous, however not essential
- Previous experience in the insurance or construction industry advantageous, however not essential

**We Offer**:

- An immediate start
- A respected organisation with stability and security
- Support and guidance from experienced managers
- A positive and rewarding team culture
- Future career progression where great work is recognised and rewarded
- Discounts on technology, cars, fashion, and leisure
- Up to date technology and a modern office environment
- On-site parking

**The Company**:

- Positioned as one of Australia’s leading building and construction companies, Johns Lyng Group has been established for over 60 years and has a reputation for excellence. Highly talented business units, coupled with management’s transparent and honest attitude towards staff, have had an enormous impact on the growth of this company. _Please note:_

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