Client Services Officer

5 days ago

Notting Hill, Australia SGS Full time

Company Description

We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 97,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer and more interconnected world.

**Job Description**:
Exiting opportunity for a Client Services Officer based in Notting Hill, Melbourne, to support client management and the radiation team ensuring business progression and growth.

Your key responsibilities in this role will include but are not limited to:

- Complete receiving and dispatch responsibilities for each service line;
- Proactively keep customers informed of the progress of their request/completion timelines;
- Support each service line as required with invoicing and quoting;
- Maintaining records for clients;
- Manage the lead generation and provide updates to teams regarding the timely completion of advice, new business and ongoing tasks as required;
- Marketing assistance (tracking and ensuring tools are in place);
- Attention to detail in the production of SOPs (as we deliver more by GBS we’ll need to have SOPs in place)
- Provide administrative support where necessary to the team to raise purchasing, receipting and dispatch
- Build and foster collaboration with internal teams involved in service delivery.

**Qualifications**:

- Previous experience in office administration and customer service;
- Experience in reception and despatch in a laboratory environment will be advantageous;
- Outstanding written and verbal communication skills;
- A working knowledge of Microsoft Office (Word, Excel, Outlook & SharePoint);
- A positive attitude and professional manner;
- High attention to detail and problem solving skills;
- The ability to multi-task and prioritise your workload.

Additional Information

**WHY WORK FOR SGS?**
Working at SGS means joining an innovative, global Company. Let’s break down what that means for you.
- As a Company, we have embraced the shift to **flexible work**. We encourage our employees, wherever operationally possible, to work in arrangements that support a work-life balance.
- We’re a Company who believe our impact on society is important, so **Sustainability is embedded in our culture **and the way we do business.
- ** Paid Parental leave **scheme for 8 weeks for eligible employees.
- We are driven to ensure we have a positive impact on our local communities through **paid employee volunteering days** and regularly encouraging time off to donate blood.
- ** Health & Wellbeing** is important to us, which is why we offer annual health club membership rebates and discounted private health insurance, as well as a supportive Employee Assistance Program.
- ** Ongoing learning & development** is vital to the success of any Company. We believe in investing in our employees, so we offer education assistance programs and encourage the use of our online learning platform.
- ** Career Development Opportunities **(nationally and Globally)

**COME TO WORK AND BE 100% YOU**

SGS Australia acknowledges and pays respect to the past, present and future Traditional Custodians and Elders of this nation and the continuation of cultural, spiritual, and educational practices of Aboriginal and Torres Strait Islander peoples.

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