Patient Services Assistant

**Title**:Patient Services Assistant**:

- Requisition ID: 4666
- Location: Box Hill, VIC, AU, 3128
- Job Posting Date: 15 Oct 2025

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**Patient Services Assistant**
- Casual opportunity | Enjoy work-life balance and flexibility | Values based organization
- Box Hill Hospital | Close to cafes and public transport | Inner city location
- The PSAs at Box Hill hospital play a key role in support of our patients and clinical teams

**Eastern Health**

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is _“Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”_.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

**About the role**
- This position requires that the Patient Services Assistant performs a variety of duties, to assist and support nursing staff with the efficient and smooth management of the ward/department, including but not limited to:

- Assist with beverage and/or meal distribution to patients as required
- Transport patients between wards and departments and assist patients on discharge
- Transport equipment between wards and departments
- Collection and distribution of patient related materials, including pharmaceutical products, therapy equipment, medical records, specimens and specimen collection containers and other items as required
- Ad hoc cleaning services - including but not limited to cleaning of spills, infectious cleaning and cleaning of patient room on discharge
- Attendance to Code Grey/Black if a rostered member of the PSA Code Grey Team or as requested
- Relocation to other wards/departments to meet peak workloads when/if required
- Other duties as required

**About you**
- To be successful in this role you will possess:

- Certificate III in Health Services Assistance
- Able to understand spoken and written English and to effectively communicate with others verbally and in writing
- Able to prioritise workload and work under pressure
- Able to perform duties in a reliable, observant and courteous manner
- Available to work a variety of shifts including over the December & Janaury periods (including public holidays) - public holiday penalites apply
- Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the _Australian Immunisation handbook (based on ATAGI advice)_. Seasonal vaccination against influenza is a mandatory requirement of this role and an offer is conditional on this being up to date prior to employment._

**What we offer**

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here
- Mentor and Shadowing program
- Access to discovery days across our 50 sites
- Study and professional development leave
- Friendly & supportive teams
- Commitment to Diversity, Equity and Inclusion
- Fitness Passport for work-life balance
- Employee Assistance program accessible for you and your loved ones
- Flexible working hours and excellent entitlements
- Salary packaging options and an employee benefits scheme
- Access to Private Health Insurance offers
- Digital upskilling, such as excel and Power-Bi training
- Cafes at all of our Hospitals

**Next Steps**

If you are shortlisted, we will be in touch to arrange an interview, and you must complete a National Police Check.

**Good to know**:

- We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability - within the communities we serve and our Eastern Health team.
- We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
- As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
- Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
- Advertising may end before the closing date.

**_ **Previous applicants need not apply**_**

Please
- Contact Person: Debbie Layhe
- Contact Number: 03 9895 3834
- Job Posting End Date: 20/11/2025
- Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7555 (Option 1)

**Our Values in Action**:

- Respect for all | Safe always | Partnering in care | Learning and improving every day