Customer Service Manager

**Employ Me Pty Ltd**
**Fyshwick, ACT 2609**

**Customer Service Manager**

**Full Time**
**Salary $70$ - $90k yearly**

**About Employ Me**:
At **Employ Me**, we specialize in sourcing qualified and eligible personnel to meet all staffing needs, serving as a comprehensive
outsourced labour supplier across Canberra, Sydney, Wollongong, Newcastle, and the Central Coast. Our commitment to delivering
a unique and valuable service sets us apart, and we are dedicated to enhancing future successes through continual refinement of
business strategies and technologies. The **Employ Me** brand is synonymous with first-rate service, a reputation we consistently uphold.
We currently have a position available for a **Customer Service Manager.**

**Key Responsibilities**:
**Key Responsibilities and Qualifications**:
**1. Recruitment, Human Resource, and Team Management**:

- Arrange advertising of job vacancies, conduct interviews, and assess applicants.
- Facilitate the selection process for hiring staff.
- Maintain personnel records and manage human resource information systems.
- Provide advice on workplace relations policies, staff performance, and disciplinary matters.
- Provide direction, feedback, and support to team members.
- Assist in staff recruitment and inductions.
- Ensure conditions of service, salaries, and promotional opportunities are communicated effectively.

**2. Client and Employee Relations**:

- Secure signed agreements with clients and manage the process from initiation to completion.
- Ensure employees' timesheets are accurate and processed promptly.
- Manage and develop staff providing customer services.
- Plan and implement after-sales services to enhance customer satisfaction and improve services.

**3. Legal Compliance, Dispute Resolution, and Enterprise Agreements**:

- Study and interpret legislation, awards, collective agreements, and employment contracts.
- Negotiate terms of employment and resolve disputes and grievances.
- Develop enterprise agreements or collective contracts.
- Oversee workplace consultative committees and employee participation initiatives.

**4. Sales and Brand Management**:

- Establish, maintain, and expand the customer base.
- Develop and implement sales strategies to maximize sales and customer loyalty.
- Increase business opportunities through various routes to market.
- Promote the organization's services to a wider audience and enhance brand image and loyalty**.**

**5. Image and Reputation Management**:

- Develop and implement strategies to build and maintain the organization's image and reputation.
- Increase sales of the company's services through effective brand promotion and customer relationship management**.**

**6. Reporting, Feedback, and Market Research**:

- Provide regular reports to Directors on recruitment, sales, and customer engagement.
- Collect customer feedback and conduct market research.
- Stay updated with products and monitor competitor activities.

**Qualifications and Skills**:

- Suitable certification or relevant experience.
- Proven experience in recruitment, sales, and team management roles.
- Strong understanding of employment legislation, sales strategies, and customer relations.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.

**Experience**:

- At least 2 years of experience in a similar environment.

**Salary $70$ - $90k yearly**

**Salary**: $70,000.00 - $90,000.00 per year

Ability to commute/relocate:

- Fyshwick, ACT: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- similar environment: 2 years (required)

Work Authorisation:

- Australia (required)

Work Location: In person