Customer Service Lead

2 days ago

Fyshwick, ACT, Australia Climate Plus Full time $80,000 - $120,000 per year
Join Our Team at Climate Plus – Lead the Heart of Our Customer Experience

Climate Plus is a growing, dynamic business specialising in air conditioning service and repair, hot water systems, and electrical work across Canberra and beyond. We're known for our reliable service, positive culture, and genuine commitment to our customers.

We're now looking for a Lead Customer Service Representative to take the reins of our customer care operations.

This is a key leadership role where you'll oversee both local and offshore CSRs, ensuring every customer interaction reflects the high standards Climate Plus is known for.

If you love a fast-paced environment, thrive on variety, and know how to bring out the best in a team — this one's for you.


About the Role

As the Lead CSR, you'll be the central link between our customers, technicians, and operations team.

Your day will include:

  • Overseeing daily performance of local and offshore CSR teams
  • Monitoring call volumes and adjusting workflows as needed
  • Ensuring every customer receives prompt, professional, and friendly service
  • Coaching team members to handle complex enquiries, bookings, and issues with confidence
  • Maintaining consistency across phone, email, and online enquiries
  • Managing online booking availability and technician scheduling support
  • Assisting with quotes, payments, and job completion follow-up
  • Working closely with management to continuously improve processes and customer outcomes

Who You Are

We're looking for someone who's organised, adaptable, and calm under pressure — a natural problem-solver who can juggle multiple priorities and keep the team on track.

You'll also bring:

  • Experience leading or mentoring a team in a fast-paced environment
  • Exceptional communication and interpersonal skills
  • A professional, positive, and empathetic attitude toward customers and colleagues
  • Strong computer skills (Microsoft Office and scheduling systems)
  • A knack for spotting inefficiencies and improving them
  • Experience in trades, service, or scheduling environments (a bonus)

Why You'll Love Working With Us
  • Great Culture – A supportive, fun, and hardworking team who've got each other's backs
  • Growth & Recognition – Step into a leadership role in a business that's scaling fast
  • Impactful Work – Play a key part in shaping how our customers experience Climate Plus every day
  • Flexible & Dynamic Environment – No two days are the same, and we love it that way

If you're ready to take the next step in your career and lead a team that genuinely cares about people — both customers and colleagues — we'd love to hear from you.

Don't stress if you don't have a polished resume. Just reach out and let's chat — we'll grab a coffee and take it from there.

  • Customer Service Consultant

    1 week ago

    Fyshwick, ACT, Australia Programmed Full time $55,300 per year

    Why You'll Love Working With UsSome of the key benefits for the position and employment at Programmed, include:Your well-being, our priority: Strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.Growth Opportunities:...

  • Customer service

    2 days ago

    Fyshwick, ACT, Australia Table Tennis Collective Full time $30,000 - $50,000 per year

    Your role in a nutshell:• Provide exceptional customer service to all our guests• Follow our operational processes• Manage table tennis bookings and retail purchases• Maintain a clean and welcoming environment• Flexible availability required for both weekdays and weekends• Candidates must be available for 10-15 hours per weekIf you are interested...

  • Customer Service Manager- TeamMoto Canberra

    2 days ago

    Fyshwick, ACT, Australia TeamMoto Motorcycles Full time $90,000 - $120,000 per year

    Founded in 1989 we have grown from one dealership in QLD to become Australia's largest motorcycle and accessories retailer listed on the Australian Stock Exchange.  With over 50 stores in QLD, NSW, ACT and VIC we're able to provide you with endless career opportunities.We are looking for a Customer Service Manager to lead and develop the department. We...

  • Customer Service Representative

    2 weeks ago

    Fyshwick, ACT, Australia Superior Food Services Full time $60,000 - $80,000 per year

    About usSuperior Food Services is an Award-winning market leader in Food Service distribution. We pride ourselves on being at the forefront of customer service excellence and providing valued offerings to our customers.Due to the continual growth of our organisation, we are actively seeking applications for our next Customer Service superstar to join our...

  • Customer Support

    3 days ago

    Fyshwick, ACT, Australia Blue Ink Group Full time $50,000 - $80,000 per year

    If you are motivated with high energy and have strong customer service experience, we'd love to hear from you.Blue Ink Group is a Canberra business and a leading provider of office supplies that has been part of the local Canberra community for nearly 20 years. Our diverse range of products and services include office supplies, copiers, printers and...

  • Service Receptionist

    3 days ago

    Fyshwick, ACT, Australia Autosports Group Full time $60,000 - $90,000 per year

    Service Receptionist – Mercedes-Benz CanberraJoin a New Era | Luxury Brand | Exceptional Customer ExperienceA new chapter has begun at Mercedes-Benz Canberra. Now part of the Autosports Group, one of Australia's leading prestige automotive groups, we're entering an exciting new era of customer excellence — and we're looking for a polished, professional...

  • Service Advisor

    3 days ago

    Fyshwick, ACT, Australia Autosports Group Full time $60,000 - $120,000 per year

    Service Advisor – Mercedes-Benz CanberraJoin a New Era with Autosports Group | Luxury Brand | Exceptional Career OpportunityA new chapter has begun at Mercedes-Benz Canberra. Now proudly part of the Autosports Group, one of Australia's leading luxury automotive groups, we're entering an exciting new era — and we're looking for an experienced Service...

  • Customer Relationship Officer

    5 days ago

    Fyshwick, ACT, Australia Repairhub Australia Full time $60,000 - $90,000 per year

    WHO WE ARERepairhub is Australia's leading network of national automotive repair centres. We are an award-winning employer, with 23 sites around Australia in Sydney, Melbourne, Brisbane and Canberra. We're pleased to host a fantastic workforce of 600 team members who thrive to deliver quality vehicle repairs for thousands of happy customers around Australia...

  • Customer Delivery Representative

    3 days ago

    Fyshwick, ACT, Australia Club Assist PL Full time $60,000 - $90,000 per year

    We're looking for a Customer Delivery Representative to join us in Fyshwick, Canberra.As a Customer Delivery Representative you'll work behind the scenes to keep our operations running smoothly, efficiently, and safely. Never afraid of hard work, in this fast-paced role you'll handle the replenishment of stock and deliveries to Club Assist contractors and...

  • Service Medal Mounting Specialist

    14 minutes ago

    Fyshwick, ACT, Australia BrandNet Pty Ltd Full time $40,000 - $60,000 per year

    About the RoleJoin our dedicated medals team and help preserve the legacy of service members and their families. As a Service Medal Mounting Specialist, you'll work with original military medals and create beautiful replicas, providing customers with impeccably mounted medals that celebrate the achievements and memories of their loved ones.This is a unique...