
Receptionist/customer Service Representative
4 days ago
**Company Overview**
Join our dynamic team at Brooks Australia, a leading provider in Fire Safety Industry. We pride ourselves on delivering exceptional service and building strong relationships with our valued customers. We're seeking passionate individuals who are dedicated to providing outstanding customer support.
**Position Overview**
**Key Responsibilities**
Answering incoming calls and directing calls.
Respond to customer inquiries in a professional and courteous manner.
Identify customer needs and provide appropriate solutions and alternatives.
Keep accurate records of customer interactions and transactions.
Handle and resolve customer complaints effectively and escalate issues when necessary.
Collaborate with other departments to ensure a seamless customer experience.
Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
**Qualifications**
Previous experience in customer service is advantageous but not compulsory.
Experience is relevant industry is preferred but not essential as training will be provided.
Excellent communication skills, both verbal and written.
Positive attitude and willingness to learn and grow.
**Benefits**
Competitive salary commensurate with experience.
Free parking, newly renovated office and staff amenities.
Opportunities for development and advancement within the company.
Collaborative and supportive culture as well as a friendly team.
**Job Types**: Full-time, Permanent
**Salary**: $51,973.64 - $66,813.74 per year
Schedule:
- Fixed shift
- Monday to Friday
Work Authorisation:
- Australia (required)
Work Location: In person
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