Field Service Controller

6 days ago


Melbourne, Australia Toyota Material Handling Australia Full time

**About TMHA**:
Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation (TICO.

TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially secure business with a great future ahead and prime focus on the development of its people.

**About the Role**:
Toyota Material Handling Australia (TMHA) are seeking a Field Service Controller (Scheduler) to join our fantastic team at our Melbourne Branch, on a **full-time, fixed-term** basis. Reporting to the Field Service Manager, the Field Service Controller (Scheduler) will be responsible for coordinating and optimising the scheduling and dispatching of Field Service Technicians to customer sites to address breakdowns, scheduled maintenance and repairs.

**Key Duties & Responsibilities**:

- Efficiently schedule and dispatch Field Service Technicians to customer locations based on geographic location, skills, and urgency of service requests.
- Monitor real-time field activities and adjust schedules as necessary to meet customer needs and ensure timely completion of service jobs.
- Communicate job details, including location, customer contact information, and service requirements, to field technicians accurately and promptly.
- Optimise routes and schedules to minimise travel time and maximise efficiency, reducing operational costs where possible.
- Handle customer enquiries in a professional and empathetic manner, working towards swift resolution.
- Collaborate with field technicians and other relevant departments to troubleshoot and resolve on-site issues efficiently.
- Maintain accurate records relating to service and breakdown jobs.
- Coordinate quoted Additional Repair job & third-party suppliers for breakdown jobs.
- Monitor service Work In Progress.
- Monitor technician’s work hours on a daily basis.
- Generate regular reports on service metrics, including response times, completion rates, job totals etc and present findings to Field Service Manager.

**About You**:

- Previous experience in a similar role is advantageous but not essential.
- Experience in the Material Handling Industry or Industrial Services Industry also advantageous but not essential.
- Experience using an ERP system (M3, SAP etc) advantageous.
- Proven ability to plan and prioritise work.
- Superior communication, interpersonal & time management skills.
- Proven ability to effectively resolve problems in a timely manner.

**Our Commitment**:
**Interested?


  • Quality Control

    1 week ago


    Melbourne, Australia Probe CX Full time

    **Why Probe?** Probe amplifies human capabilities with technological excellence. In a world that has never been more competitive, we create blueprints for delivering exceptional CX, combine the latest technology with people, process and data, and provide organisations with complete end-to-end service for customer operations. Step into the Quality Control &...


  • Melbourne, Victoria, Australia Infinet Service Logistics Full time $60,000 - $80,000 per year

    ABOUT THE ROLE:Infinet Service Logistics is a provider of time sensitive supply chain and technical field services solutions to the consumer electronics and ICT sectors. We are looking for  a technically minded, passionate, energetic, and dynamic Field Service Technician to join our team in Melbourne.The successful candidates must have a registered ABN,...

  • Traffic Controller

    4 days ago


    Melbourne, Victoria, Australia Service Stream Full time $60,000 - $120,000 per year

    Primary LocationVIC - Dandenong Job Description SummaryExciting opportunity for Experienced Traffic Controllers to join our Utilities division as Team Leaders About the Role Due to internal growth, Service Stream are looking for enthusiastic & motivated Traffic Controller Team Leaders. Working from various depots around Melbourne, you will be...


  • Melbourne, Victoria, Australia Siemens Ltd Full time $90,000 - $120,000 per year

    Are you a skilled Field Service Engineer with hands-on experience in Siemens Automation, Drives, and Process Instruments? Do you enjoy solving real-world technical challenges and working directly with customers across industries like manufacturing, energy, and infrastructure?Siemens Australia is expanding its Field Services Team in Melbourne and we're...


  • Melbourne, Australia Hitachi Construction Machinery Full time

    **What’s in it for you?** - ** Rewarding salary package inclusive of super + opportunity to earn company biannual bonuses $$$**: - ** Access to free OEM training and benefits**: - ** Employee benefits on a range of goods and services with exclusive staff discounts**: - Long term career opportunities in a growing and sustainable business - Supportive...


  • Melbourne, Australia Roc Consulting Full time

    GREAT EARNING POTENTIAL - LEARN ON A DIVERSE RANGE OF MACHINERY - GENUINE CAREER SCOPE & UNLIMITED OPPORTUNITY TO ADVANCE WITHIN - MECHANICS WITH A HEAVY MACHINERY BACKGROUND - APPLY NOW **Company**: This company is one of Australia's leading providers for machine control and earth moving technology solutions. They are a part of a larger group of companies...

  • Service Technician

    6 days ago


    Melbourne, Australia Toyota Material Handling Australia Full time

    At Toyota Material Handling Australia (TMHA), we are seeking Field Service Technicians reporting into our Melbourne Branch and work on all types of material handling equipment. We are accepting Technicians/Mechanics from all relevant trades and will support you through the transition. **We currently have mutiple vacancies available for the following...


  • Melbourne, Australia BBC Digital Full time

    BBC Digital is looking for a full time qualified experienced Field Services Technicians for our various business locations across Australia (VIC / QLD / SA / NSW)! **About Us**: At BBC Digital, we are an award-winning office equipment and business solutions specialists With over 41 years of experience, we’re proud to say that we have not only kept up...

  • Field Supervisor

    2 days ago


    Port Melbourne, Australia Service Stream Full time

    Primary Location Port Melbourne - 331 Ingles Street Job Description Summary Direct and instruct self perform staff in the installation of pits and pipe for the N2P project About the Role Department Field Services How to Apply

  • Service Technician

    6 days ago


    West Melbourne, Australia Toyota Material Handling Australia Full time

    At Toyota Material Handling Australia (TMHA), we are seeking Field Service Technicians reporting into our Melbourne Branch and work on all types of material handling equipment. We are accepting Technicians/Mechanics from all relevant trades and will support you through the transition. **We currently have mutiple vacancies available for the following...