Vendor Manager

It’s a fun and exciting time to join ING, Australia’s most recommended bank for the 5th year running, and we’re on the hunt for a passionate Vendor Manager to join our high performing team in

As Vendor Manager, you’ll establish, maintain and manage effective business partnerships between ING, Strategic Business Partners (SBP) and Key Vendors. You’ll be responsible for the successful completion of applicable Third Party management activities impacting all steps of the lifecycle during the Third Party agreement to ensure that any local regulatory and Global Policy requirements are met.

We’re looking for someone with a sound understanding of commercial and retail lending practices, awareness of local regulatory requirements for third party suppliers and experience in managing material outsourcing contracts along with related procurement and contractual frameworks and practices.

Are you ready to make an impact?

What you’ll do
- Be accountable for completion of applicable outsourcing activities on all steps of the lifecycle of the outsourcing agreement and ensure that any regulatory requirements relating to outsourcing are met.
- Coordinate and manage changes to supplier and third party management processes driven by policy, regulations or improvement opportunities.
- Identify and assess supplier and third party risks, working with Retail, Tech and Operations teams to plan and mitigate risks and manage business continuity (in coordination with the Business Continuity Manager).
- High engagement with SBP and key vendors to facilitate efficient resolutions to any issues and events that arise.
- Working with procurement on negotiating, managing and monitoring contracts inclusive of service level agreements (SLAs) for key vendors.
- Identify areas for cost improvement through development of a category strategy.

What we’re looking for
- Previous experience in vendor relationship management, procurement, or similar will be essential to this role.
- A background in financial services would be highly regarded but not essential.
- Excellent stakeholder management and relationship building skills.
- Proven experience in managing to a budget, forecasting and planning with conflict resolution & negotiation skills
- Strong analytical and problem solving skills with the ability to work under pressure and on multiple deliverables
- High attention to detail with the ability to adapt to changing needs and priorities

What’s in it for you?
- Drop everything and learn with over 16,000 professional and personal development courses to choose from
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity

About Us

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

Need more?
Contact Sabrina Huynh,

Applications close Monday, the 20th of January.

Still in two minds?

ING is Australia's most recommended bank according to RFI Global's Consumer Atlas Survey, February - July 2024 (n = 29,688)

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