Debt Collections Officer

3 days ago

Chatswood, Australia Westlawn Finance Limited Full time

**Westlawn - Solutions driven, relationship growing, finance and insurance experts**

Since 1964 Westlawn has provided financial services to customers across Northern NSW. Today we are a diversified financial services business based in the New South Wales Northern Rivers region with offices from Coffs Harbour to Murwillumbah and operations in Sydney, Melbourne and Brisbane, helping customers with asset finance, personal loans, mortgage broking, business loans, insurance broking, wealth management and accounting and tax services.

**About The Role**

We are looking for a talented collections guru to join our team who has a proven track record in collections and skip tracing customers.

The role will report directly to the Collections Manager and will form part of a small, focused and specialised team.

**What are you going to do?**
- Manage overdue aged debt accounts (commercial and consumer) and make all efforts to collect outstanding debt
- Negotiate with customers
- Skip trace to locate and contact customers
- Make a high levels of outbound calls
- Instruct mercantile agents to conduct field calls and undertake repossessions
- Liaise with legal department to action matters as necessary
- Adhere to external regulatory and internal policy requirements and system processes

**What are we looking for?**

**Someone who possess**
- Minimum 2 years collections experience
- Experience at skip tracing
- Good negotiating skills
- Knowledge of regulatory requirements and legislation
- Ability to work well under pressure and multi-task
- Outstanding verbal and written communication skills
- Self-motivated and a team player
- Hardworking and eager to learn

**Benefits and perks**

You will be joining a small team that values contribution.

Our office is an easy 5-minute walk from Chatswood Interchange, close to great coffee, shopping and dining.

Mix of working from office and home.

**Salary**: From $72,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- CHATSWOOD, NSW 2067: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- collections: 2 years (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

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