Client Council Manager

**About us**

Rabobank is the world’s leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture and are committed to adding long-term value for clients. Our commitment to our employees and clients is at the heart of everything we do.

**About the role**

This role is to assist with management of the Community Engagement department, which undertakes a variety of tasks to achieve the key deliverables in relation to the Client Councils and Rabo Rural Foundation. These activities are in the area of project management, relationship management, internal/external communication, reporting and administrative support.

Rabobank Australia and New Zealand Region has an ambitious growth strategy and aims to be the bank with the highest level of client satisfaction in its target market. Our Banking for Food strategy provides a business framework around the pillars ‘access to finance’, ‘access to networks’ and ‘access to knowledge’.

The Sustainability & Community Engagement Department combine a number of teams supporting Rabobank's business objectives in leveraging client participation through our 11 Client Councils and the integration of Rabobank's strategic value of sustainable development.

Client Councils within Rabobank have an essential role in relation to our co-operative history and values. We leverage the feedback from our clients to become a better bank. The Client Council network is the voice of the customer and we provide an opportunity to clients to give us feedback on strategy, products and services. In addition our clients share valuable information in relation to the most material matters in the industry and community.

**Some of the responsibilities and accountabilities include**:

- Manage the ongoing operations of the Client Councils
- Builds and manages internal and external relationships and acts as a key contact for Client Council related matters
- Leads continuous improvement of the Client Council framework
- Plans to the preparing, holding and following up of Client Council meetings together with the regional manager and Client Council Chair.
- Manage and delegate Client Council and Rabo Rural Foundation projects (e.g. Rabo Tertiary Pathways)
- Manage reporting of Client Council feedback to all stakeholders, defines actions and ensures follow-up throughout the year

**To be successful in the role, you will have**:

- Proven project management skills in a similar role
- Change management
- Stakeholder management
- Ability to manage multiple projects simultaneously
- Result driven
- Leadership skills
- Ability to build and maintain good relationships with all stakeholders
- Strong interpersonal skills, style flexibility and strong communication skills and presentation skills
- Ability to deliver projects within timelines and budget
- Networking skills
- Persuasiveness

**Our Values, Vision and Mission**

Rabobank Australia fully embraces inclusion and belonging and delivers positive experiences for our people and clients. Our great working conditions, broad learning and development programmes and the opportunity to work together for the greater good are reasons why our employees love working here. We are committed to our values; we are client focussed, action oriented, purposeful and courageous in our work. We are professional and considerate and bring out the best in each other and are committed to keep learning. We have an open culture, where you can be yourself and be valued for who you are.

**What we're proud to offer you**:

- As part of our wellbeing offering, we also have Wellbeing Leave. These extra leave days can be used in a way that helps achieve greater work/life balance. It’s just another way we are helping our employees to lead happier, healthier and more fulfilling lives.
- Rabobank values the development of its people and has a great Education Assistance Program to assist with professional development.
- An inclusive Parental Leave policy that supports you and your family while giving you the freedom and flexibility to enjoy this special time (Primary carer up-to 14 weeks paid leave)
- We realise sometimes 4 weeks Annual Leave isn't enough At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave. With an option to also purchase another 2 weeks Annual Leave.
- Rabobank recognises that employees need to protect their financial wellbeing, in the event of serious illness, injury, or even death. Rabobank provides eligible permanent employees with employer-funded Death, Temporary & Permanent Disability (TPD) and Income Protection Insurance.
- As part of Rabobank's global Corporate Social Responsibility, Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners.

**_ Rabobank is committed to a culture where diversity and inclusion is valued, respecte