Health Practice Manager

**About us**

Eastgate Medical Centre is a Multidisciplinary GP clinic with a special focus on Diabetes Care, Chronic Disease Management, Sexual Health and Travel health.

We have a Dedicated Skin Cancer Clinic and Hypnotherapy sessions run by our specialist GPs.

**The role**

We are looking for a Health Practice Manager to join our diverse and experienced team. Reporting to the Principal GP, the role will manage human resources, maintain financial records and implement quality systems in order to ensure a smooth and efficiently functioning practice, in addition to providing an exceptional standard of care to our patients.

**The roles’ duties and responsibilities include**:
**Business Planning**
- Determining annual business goals in consultation with the Principal GP.
- Developing and implementing strategies for achievement of practice goals.
- Preparing budgets and business plans around the goals.
- Providing regular reports on business performance in relation to the budgets, business plans, and business goals.

**Risk Assessment and Management**
- Undertaking regular risk assessments in the areas of financial services, human resources, facilities, clinical services and patient services.
- Reviewing all significant events/incidents, near misses or mistakes in accordance with practice procedures and in consultation with the Practice Principal(s) where required.
- Maintaining responsibility for handling all internally or externally generated grievances to resolution.
- Developing and maintaining the practice’s emergency response plan.

**Human Resources**
- Recruitment, development and management of non-clinical practice staff to ensure high performance and continuing professional improvement.
- Leadership and management including team building, delegation of tasks and conflict resolution.
- Administering payroll to ensure both employee and employer interests are protected, tax/superannuation obligations are met and records are maintained.

**Quality Improvement Leadership**
- Taking leadership in reviewing and improving practice systems to ensure smooth and efficient functioning, high quality services and continuous improvement.
- Actively encouraging engagement and participation of other members of the practice team in quality improvement opportunities.
- Maintain a quality improvement plan that is regularly reviewed and feedback presented to the practice team.

**Finances**
- Maintaining and controlling debtors, creditors and general ledger to ensure maximum profitability and cash flow and compliance with all taxation, record keeping and other statutory requirements.

**Equipment and Software and Data Security**

Maintaining primary responsibility for the practice’s electronic systems and computer security, in consultation with our external IT contractor, including:

- Maintaining computer hardware and software
- Scheduling maintenance and upgrades of equipment
- Educating the practice team about data security and the need to follow the practice’s security protocols and policies
- Monitoring all members of the practice team to ensure they are following the practice’s security protocols and policie

**Compliance**
- Maintaining awareness of current and new legislation to ensure the practice is complying with all statutory and regulatory obligations including industrial an employment law, workplace health and safety requirements, privacy obligations and taxation responsibilities.
- Ensuring relevant personnel are kept informed and changes are made to systems and procedures as required.
- Ensuring the practice complies with all contractual obligations.
- Demonstrated experience in a Health Practice Manager role.
- Demonstrated patient-focused approach in service provision with genuine empathy and interest in their needs.
- Excellent interpersonal and communication skills, both written and verbal.
- Always be well-presented, friendly, courteous and obliging.
- Represent the practice in a confident and positive manner at all times.
- Undertake all duties in a diligent manner, with honesty and integrity.
- Maintain absolute confidentiality regarding patient and practice information.
- Have a vigilant attitude to accuracy, being prepared to double check as necessary.
- Ability to work cooperatively and independently.
- Ability to prioritise and organise, with attention to detail.
- Demonstrated commitment to ongoing professional development.

Pay: $70,000.00 - $80,000.00 per year

Schedule:

- Monday to Friday

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 22/05/2025