Workplace Technology Support Specialist

2 days ago

Brisbane, Australia ACS Foundation Full time

The Workplace Technology Support Specialist intern will provide first-level IT support to enable a seamless, productive, and efficient experience for our global user base. This in-person role will involve troubleshooting, resolving, and escalating workplace technology issues and ensuring users can confidently use the tools they need to be successful. The role will leverage ITIL processes and framework for structured service delivery and will also support Audio Visual (AV) and Video Conferencing (VC) needs as required.

**Role responsibilities**
- Deliver effective & timely responses to service requests, resolve incidents/problems & manage the Technology service catalogue.
- Provide support for laptops, tablets, mobile phones, and video conference units for our users - diagnosing and raising incidents for resolution accordingly.
- Conduct data analysis, performance monitoring, and root cause analysis to identify trends, patterns, and areas of improvement within Workplace Technology.
- Positively influence vendors to reduce waste, maximize operational performance, improve efficiency, enhance service quality, and minimize operational costs.
- Develop and maintain trusting and collaborative relationships with Operational and Functional teams to foster strong communication, regular feedback, and continuous improvement. Engage with our users to understand and meet their needs, fostering long-term relationships.
- Perform daily and weekly checks of all office-based technology equipment such as meeting rooms and desks.
- Coordinate and manage printer consumables and hardware maintenance with third-party vendors.
- Manage hardware failures by coordinating with maintenance service providers for delivering & installing replacement parts.
- Maintain workspace standards and provide onsite Field Support for Enterprise services.
- Log onsite incidents and service requests with Local Service Desk, track progress.
- Prepare incident reports and escalation reports as required.
- Based on BHP Operating System (BOS) methodologies, determine the underlying cause of problems and evaluate multiple solutions to ensure a planned and structured approach to solving complex problems.

**Desired Skills and Experience**
- Self-motivated team player, who has a curious mindset, willing to continuously learn.
- Excellent communication and interpersonal skills
- Highly organized with strong time management and multitasking ability
- Able to think critically and solve problems under pressure.
- A customer focused approach to providing end-user support in a medium-to-large organization including executive support.
- Experience working with Microsoft Windows 10, Microsoft O365, Microsoft Active Directory & Intune are a bonus.
- Experience working with Virtual meeting room hardware and related software(s) such as Zoom, Webex or MS Teams are a bonus.
- Technical experience in the installation, configuration and support of end user equipment - including rebuilding and preparing systems for deployment are a bonus.

**These internships are open to final year female Australian Residents and Citizens completing a Computer Science, Information Systems or similar undergraduate or postgraduate Degree**

**Job Types**: Full-time, Internship
Contract length: 6 months

Pay: $25.00 per hour

Expected hours: 30 - 37.5 per week

Schedule:

- 8 hour shift
- Monday to Friday
- No weekends

Work Authorisation:

- Australia (required)

**Location**:

- Brisbane QLD 4000 (required)

Work Location: In person

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