Technology Support Specialist

2 weeks ago

Brisbane, Australia Thomson Geer Full time

Thomson Geer is a leading national commercial law firm with offices in Melbourne, Sydney, Adelaide, Brisbane, Perth and Canberra. The firm has approximately 650 partners and staff nationally, and offers a dynamic, friendly and professional work environment. We are passionate about constantly providing value to our clients - their business success is our priority. This focus on client value is a key reason for our success

**The role**:
We are currently looking for a full-time Technology Support Officer to join our Brisbane office. The role is nationally responsible for the provision of timely, efficient and effective IT support services to the firm.

Responsibilities of the role:

- Assist in maintenance and support all IT infrastructure hardware and software including switches, routers, servers, SAN's, desktops, laptops, MFD's, Cisco phones and mobile devices.
- Resolve network scanning and printing issues.
- Resolve desktop hardware issues.
- Utilise and maintain helpdesk database.
- Management and troubleshooting of mobile devices and system remote access.
- Setup and trouble shoot audio visual and video conferencing systems.
- 2+ years' experience in technology support.
- Demonstrated excellent communication skills
- Solid knowledge of PC hardware and software - Windows desktops, MS Office 2016 Suite, hardware peripherals (printers and laptops)
- Experience in the use of helpdesk ticketing systems
- Highly organised with excellent time management
- Logging and correct handling of all relevant incident/service requests
- Ability to conduct initial investigation and diagnosis of issues
- A willingness to learn and be self-motivated
- Ability to conduct initial investigation and diagnosis of issues
- A strong customer service focus
- Prior experience working within a helpdesk environment
- Flexibility in working hours

Previous experience working in a technology support role within a commercial law firm will be highly regarded.

**What we offer**:
At Thomson Geer, we are proud to offer our employees a collegiate and supportive team environment, with accountability and modern working practices.

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