Construction Customer Service Consultant

4 days ago

Norwest, Australia CLARENDON HOMES Full time

**ABOUT US**

The Campbell Property Group was established in 1978 and consists of Clarendon Homes, Domaine Homes, and CPG Estates. Clarendon Homes is one of the leading project housing enterprises in NSW and QLD. We are an Australian-owned, residential builder renowned for our passionate people, innovative designs, and high-quality homes.

At the Campbell Property Group, we know that success lies with great people. So, if you have the drive to succeed come and join our highly motivated team. You will have the opportunity to work and own your success.

If you are passionate about the construction and home building industry, have excellent customer service skills and a strong desire to help people, we have an exciting opportunity for a Customer Service Consultant to join our high performing Construction team in our Norwest office.

**THE ROLE**

As a Construction Customer Service Consultant, you will be at the forefront of our client customer interactions, ensuring that each touchpoint is infused with professionalism, empathy, and efficiency. Your role will be pivotal in fostering strong relationships with our customers, providing them with the support they need throughout their construction journey with us.

**Your day-to-day tasks would involve but not limited to**:

- Ensuring customers are well informed of the steps throughout the construction journey, sending written communication and necessary documentation in a timely manner.
- Collaborating closely with Site managers, to obtain updates and information to answer customer questions regarding site related items when necessary.
- Raising Variations and coordinating amended paperwork to suit when necessary. Finalising handover, final account and Occupation Certificate documentation as required by customers, certifiers, and lenders.**To be successful for this role you'll need**:

- Proven track record in customer service or related fields.
- Exceptional communication and interpersonal skills.
- Organisational skills and attention to detail.
- Proficiency in communication tools and platforms. Problem-solving abilities and a customer-centric mindset.**Perks of working with CPG**
- Career advancement opportunities to help you to reach your professional goals.
- Learning and development opportunities - online learning platform and site training.
- Paid parental leave for primary and secondary carer.
- Rewards Days for the outstanding performers - An opportunity to experience something new as part of our Reward and Recognition scheme.
- Discount on building a home.
- Access to novate leases.
- Generous employment referral bonuses scheme.
- Discount from our suppliers - household appliances, materials, and stunning furniture at cheaper prices.
- Access to our Employee assistance program.

Clarendon Homes values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Clarendon Homes is proud to be an equal opportunity workplace.

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