IT Service Delivery Lead

2 weeks ago

Frankston, Australia Peninsula Health Full time

Job Description

**Posting Start Date**:20/11/2024**Req ID**:2209**Job Title**:IT Service Delivery Lead**Employment Status**:Permanent Full Time**Job Location**:Frankston- **Immerse yourself in an inclusive, diverse and supportive culture**:

- **Opportunity to shape the future of ITSM capabilities for Peninsula Health**:

- **Hybrid Role working from home and office**:

- **Classification: HS4**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.
In representing Peninsula Health, we expect all employees and volunteers to reflect our values**:Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. **We are One Peninsula Health.

**What You Will Be Doing**
The IT Service Delivery Lead is pivotal in the hospital's IT Operations department, responsible for assisting in managing and overseeing the Service Delivery Team's operations. Primary responsibilities include directing IT Service Management operations, leading and continual development of the Service Delivery Team, collaborating with Digital Health and Informatics teams and business stakeholders, and maintaining continual communication with various hospital departments.

Position Description

**What You Need**
We anticipate you will have:

- Extensive Service Delivery Management experience including Problem, Change and Incident Management.
- Expert knowledge of ITIL disciplines.
- Extensive Relationship Management and Customer Engagement skills.
- Expert knowledge and experience with Service Desk technologies such as Call Management tools, ITSM tools, Roster Management, Knowledge Base and Configuration Management Database.
- ITIL Foundations certification or higher (desirable)

**What Next**
If you experience any issues signing in or registering, please feel welcome to contact us - the People Experience Team on (03) 9784 2700.

For role specific information contact Jacob Rajan at 03 9784 7815

The role ceases advertising on the 13th December 2024

**Additional Requirements**
- We encourage you to talk to us about any adjustments or additional support you may require during the recruitment process.
- Please refer to salary circular for (Health and Allied Services, Managers and Administrative Workers (Victorian Public Sector) (Single Interest Employers) Enterprise Agreement 2021-2025) for salary range. Sub-grading will be based on years of experience.

It is strongly recommended that individuals in this role remain up to date with their COVID-19 vaccinations.

**Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time.**

Recruitment Agencies: we appreciate what you do. If we can't find what we're looking for ourselves, we'll reach out to you for assistance.

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