Waste & Recycling Officer

**Vacancy Details**:

- Position:

- Organisation Unit:

- Location:

- Tenure:

- Closing:

- Synopsis:
- **Champion high-quality customer service and operational excellence**:

- **Permanent, full-time**:

- **$85,415 + 12% Superannuation**

**About the role**

We’re looking for a passionate and solutions-focused Waste and Recycling Officer to help deliver outstanding service to our community. In this role, you’ll be the key connection between residents and our waste service provider, managing complex enquiries and ensuring timely, effective resolutions. Your ability to build strong relationships and collaborate across teams will be central to enhancing the resident experience.

This is a role where your commitment to quality and continuous improvement will shine. You’ll play a vital part in maintaining high service standards within the Waste and Recycling Branch, driving initiatives that make a real difference to how our community engages with waste and recycling services.

If you’re ready to take on a role that combines customer service excellence with operational impact, we’d love to hear from you.

**Why join Team Melbourne?**

Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the **heart** of it all is the **City of Melbourne** - a passionate, purpose-driven organisation where your work truly matters. As part of **Team Melbourne**, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future.

This is more than just a role - it’s your chance to **make a real impact**, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

**About you**

You’re a confident communicator with a knack for solving problems and a genuine commitment to delivering great customer experiences. You thrive in fast-paced environments and bring a proactive, solutions-focused mindset to everything you do. Your ability to build strong relationships - whether with residents, service providers, or internal teams, sets you apart. With a keen eye for detail and a passion for continuous improvement, you’re ready to make a meaningful impact in your community.

**What your experience might look like**
- Excellent written and oral communication skills including the capacity to negotiate and liaise effectively with internal and external stakeholders, and the ability to build and manage relationships critical to the delivery of Council’s services.
- Proven ability to provide efficient, timely and high-quality customer service.
- Demonstrated knowledge of the legal and regulatory framework applicable to the position.
- A current Victorian driver’s license.

**Benefits of working with us**
- **Attractive remuneration & benefits**: Excellent pay package with a range of exciting benefits. Flexible working, study assistance & other great corporate discounts.
- **Excellent leave entitlements**: Enjoy up to 20 weeks of fully paid parental leave for primary carers, in addition to the government-funded parental leave, with no waiting period to access. Part-time equivalents are also available for added flexibility.
- **Career progression**: Career development support and opportunities to learn new skills within a creative and exciting environment.
- **Work-life balance and hybrid working**: We support flexible hours, alternative work arrangements (like ADOs), and hybrid work-from-home options.

**How to apply**
- Attach your updated resume
- Include a **cover letter** (max one page) outlining your relevant experience and why you're a great fit for this role.

**A few important things to note - don’t miss out**
- **We are a child safe organisation.** The City of Melbourne has a zero tolerance for child abuse. All employees undergo thorough safety screening, including a Police Check and, for most roles, a Working with Children Check.

**Need more info?**

**Inclusion matters