Customer Support Specialist

18 hours ago


Parramatta, Australia TenacityCX Full time

Combined Customer Service & Admin Support role for this global tech company
- $62k + super, hybrid role - 4 days in office and 1 WFH after onboard
- Silverwater location, Monday - Friday 8am - 7pm rotating roster

Tenacity CX are Australia’s leading supplier of recruitment solutions to the Customer Experience industry.

We are looking for a
**Customer Service Specialist** to join this growing team - part of a national business in the
**Technology Solutions space**.

**Role duties Include**:

- Manage varied enquiries - fulfilment/accounts/sales/product
- Problem solve and liaise with different departments
- Take ownership of resolution management including escalating to wider IT organisation

**Skills & attributes required**:

- Customer service experience in a contact centre capacity
- Exposure to a CRM would be an advantage
- You are naturally curious with strong problem-solving capabilities and have a passion for helping customers
- High-level communication skills both written and verbal with strong attention to detail with
- Drive & motivation to be successful and to grow within this global technology business

**What's in it for you?**
- Highly driven & supportive management team
- Working for a company that has strong retention of its people
- This is a team experiencing growth and with that comes career opportunity

Note that this is a hybrid role - 4 days in office and 1 work from home after onboarding. Located in Silverwater (nice offices) with onsite parking available.

We are interviewing immediately - Do not miss this fantastic opportunity APPLY TODAY


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