Customer Support

2 weeks ago

Parramatta, Australia Hitachi Construction Machinery Full time

**About Us**

Hitachi Construction Machinery Oceania Holdings Pty Ltd is the distributor of a range of market leading mobile earthmoving equipment used in the construction, mining and forestry industries operating within Australia and New Zealand. As part of a significant multinational organisation, our commitment is to provide support to national dealer networks responsible for promotion and sales of globally recognised brands, with an enviable reputation for quality and reliability. At the heart of our business, lies a team of talented and dedicated people committed to providing industry-leading machinery and solutions to our highly valued customers.

**About the Opportunity**

Based within our corporate support office in Parramatta, Sydney, this newly created position of Customer Service Specialist reports directly to our National Procurement and Logistics Manager, and provides support for day to day and overall team activities relating to our customers.

**Key Responsibilities**
- Provision of high level customer service to Australia and New Zealand dealer networks
- Sourcing of inventory and placement of orders on local and overseas suppliers
- Expediting of customer backorders and communication of order status to dealers
- Management of day to day operations relating to customer service, including issue resolution
- On-going system and process review for continuous improvement

To be successful, you will possess the following:

- Strong customer service focus, for both internal and external customers, and stakeholder management
- Experience working within a parts procurement or customer service environment
- Advanced skill level with Microsoft Excel
- Experience with ERP systems, preferably Microsoft Dynamics

**Benefits**

What's in it for you? We are offering:

- A competitive salary package + the potential to earn bi-annual bonuses
- Rewarding employee benefits on a range of goods and services with exclusive staff discounts
- Supportive management who value your input in finding new and improved ways to achieving success
- Be a part of a leading OEM which genuinely values and ensures you are happy and safe at work

Here at Hitachi, we believe that success comes from the partnership of our market-leading products and the quality of our people. We are an equal opportunity employer, do not discriminate on any basis and wholeheartedly value diversity at our company.

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