Claims Service Consultant

At Allianz, we care for all the things that make you, you. For feeling like you belong. For a place where learning never stops. For growing new skills and opening-up exciting possibilities. For your curiosity to thrive and help transform an industry. And when life twists, there’s flex for balance and the support you need. So come and share your ideas, give back and feel proud to be part of a company doing work that matters across climate change and mental health. Let’s care for everyone’s tomorrow so we can create a better future together.

**Purpose**

The primary purpose of this role is to assist Allianz Australia Limited (AAL) customers in their time of need and in a manner that needs to deliver a cost-effective, consistent and positive experience.

**Claims Service Consultant - Liability Claims | NSW- Sydney**
- Take ownership of your own portfolio of public and products liability claims
- Become part of a high-performing team that genuinely cares about your wellbeing
- Ongoing opportunities for learning, development, and flexible working arrangements

Do you believe the sum of the parts is greater than the whole?

As a Claims Service Consultant - Liability Claims, you will join our National Liability Claims Unit. Responsible for supporting our customers and ensuring the timely and cost-efficient management of claims, you will use your technical knowledge and expertise to take ownership of your portfolio of claims and seek the best possible outcome for all stakeholders.

**You'll be responsible for**:

- Managing a portfolio of liability claims from end to end, providing advice to customers and stakeholders to ensure accurate completion and validation of claims
- Ensuring and maintaining knowledge of current legislation and how this impact claims management
- Establishing and maintaining relationships with customers and stakeholders
- Ensuring compliance with the relevant regulations, legislation, guidelines and internal processes and procedures to avoid legislation breaches.

**Important to your success**:

- Tertiary/ Industry-specific qualifications.
- Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands.
- Pays high attention to detail by completing tasks with thoroughness and accuracy and can quickly identify errors or inconsistencies within information.
- Willingness to be a team player and support our collaborative and supportive culture.
- Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and compassion.
- Strong negotiation and conflict resolution skills.
- Ability to provide superior customer service across a range of internal and external stakeholders

**What's on offer?**
- A team that will go out of their way to support you and ensure you’re able to be the best you can be - both personally and professionally.
- Company benefits that you can count on to strengthen all parts of you - physically, mentally, socially and financially.
- Work flexibly to reach your true potential.
- Be excited to be part of a company that is making a positive impact on our environment, community and industry.

**About us**

Allianz is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We do this through delivering a great customer experience that is the result of appreciating each other every single day, showing heart by really listening and seeing things from the perspective of others by always asking, "how can I help?". Allianz is committed to enabling a culture where inclusion is embedded, everyone belongs and new ideas are embraced. We welcome and value talent from all backgrounds, experiences and ways of working Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or perform the requirements of the role. As a requirement of your role, it may be necessary from time to time for you to attend the workplace. In accordance with our COVID-19 Vaccination Policy, all entrants to Allianz operated workplaces in Australia (includes attending a customer or vendor site to conduct work on behalf of Allianz), must be fully vaccinated against COVID-19 (includes booster shot, where mandated by local health authority), unless the employee can present a valid medical exemption certificate.

**#LI-AllianzAU