Customer Service Representative

5 days ago

Newcastle, Australia NSW Government -Service NSW Full time

**Customer Service Representative - Maitland**

**Position**: Customer Service Representative (CSR) - Contact Centres

**Grade**: Customer Service Representative - SNSW Grade 3/4

**Location**:Maitland

**Role Type**: 12 x Full Time Temporary Contracts for up to 12 months only

**Please note**: We will not be creating a Talent Pool from this recruitment.

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

**About you**

We need your proactive and passionate customer service experience in our Contact Centre team. To be successful in these roles, you will be motivated about delivering a great customer experience, every day in every way. You will be the first point of contact in our Contact Centre environment, working towards individual, team, and customer goals.

**Desirable Skills**:

- Customer service experience in a fast-paced environment
- Attention to detail and accuracy.
- Intermediate computer skills.
- Ability to utilise a variety of operating systems.
- Ability to adapt to different scenarios and manage out of the box enquiries

**Operating hours**:
This role requires working across a bandwidth of shifts within the spread of a rotating roster cycle. Please note that there are no set fixed shifts. These roles may require working across a bandwidth of rotating shifts including morning, afternoon, and evening work from Monday to Friday between 7am-7pm.

**Remuneration**

CSR - SNSW Grade 3/4, starting annual salary $64,592 plus superannuation and annual leave loading.

**What we need from you**:
Provide a covering letter and resume that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

**Locations**

This recruitment activity is to support opportunities at Maitland Contact Centre.

**Closing Date**:Friday 7**th** April **at 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working. We have 8 million+ reasons to care and want our employees to represent the communities that we serve. You can view our full diversity and inclusion statement **here**.**
*

  • Customer Service Representative

    2 weeks ago

    Newcastle, Australia NSW Government -TAFE NSW Full time

    **A career of life-changing impact starts here** - **Multiple temporary and permanent opportunities available located across NSW**: - **Be in a career that drives you with TAFE NSW**: - **Competitive salary package and access to multiple benefits**: - **Entry level customer service positions** Life-changing impact starts with an incredible team who see...

  • Customer Service Representative

    6 days ago

    Newcastle, Australia TTEC Full time

    Customer Service Representative At TTEC, we're all about the Human Experience. Elevated. As a Customer Service Representative in Newcastle, Australia you'll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience, and company culture. **What You'll be Doing** Do you have a...

  • [Urgent] Customer Service Representative

    3 weeks ago

    Newcastle, Australia NSW Government Full time

    Overview Job Description - Customer Service Representative (0000B28O) Customer Service Representative - 0000B28O Ongoing, Full-Time/Part-Time Tuggerah The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers...

  • Customer Care Specialist

    5 days ago

    Newcastle, Australia NSW Government -Department of Customer Service Full time

    **Customer Care Specialist** **Join the Service NSW team of talented, passionate people** **Customer Care Specialist** **Talent Pool** **Full-time 35 hours per week** **Location Contact Centres -Newcastle, Maitland, Gosford, Lithgow, Parramatta** **SNSW Grade 5** **Renumeration** - Package includes salary starting at $81,475 base plus superannuation and...

  • Digital Service Representative Casual Pool

    3 days ago

    Newcastle, Australia NSW Government -Service NSW Full time

    **Digital Service Representative** **Service NSW, Grade 2/3** **Newcastle & Lake Macquarie Casual Relief Pool** **Do you enjoy variety, are passionate about helping people, and seeking a casual role?** Service NSW is seeking people who love helping others to join our casual Digital Service Representative relief pool (Newcastle and Lake Macquarie Region)....

  • Customer Service Representative

    4 weeks ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    OverviewSalary: £23,600 to £26,000 depending on experienceWorking Hours: Full time, 36 hours per weekColleagues in our General Insurance department support Tesco Insurance Money Services customers with their home and motor insurance needs. You will be expected to efficiently handle a diverse range of inbound calls in a dynamic environment, providing...

  • Customer Service Representative

    4 weeks ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    OverviewSalary: £23,600 to £26,000 depending on experienceWorking Hours: Full time, 36 hours per weekColleagues in our General Insurance department support Tesco Insurance Money Services customers with their home and motor insurance needs. You will be expected to efficiently handle a diverse range of inbound calls in a dynamic environment, providing...

  • Customer Service Representative

    3 days ago

    Newcastle, Australia PFD Food Services Full time

    **Located in Newcastle**: - **Ongoing casual opportunity to work with a friendly and supportive team**: - **Competitive pay rate + shift loading + lots of employee benefits!** From the ground up, PFD Food Services have grown and cultivated our national business to be the brand we are today, renowned for our extraordinary customer focus, reliability, and...

  • Customer Service Representative

    5 days ago

    Newcastle, Australia PFD Food Services Full time

    **Located in Newcastle**: - **Ongoing casual opportunity to work with a friendly and supportive team**: - **Competitive pay rate + shift loading + lots of employee benefits!** PFD Food Services began life in 1943 amid the noise and chaos of the Melbourne Fish Markets. Expanding rapidly to meet the demand of an ever growing customer base, we are...

  • [9/10/2025] Reddy Express Terrigal

    2 days ago

    Newcastle, Australia Reddy Express Full time

    Reddy Express Terrigal - Customer Service Representative Reddy Express Terrigal, 250 Terrigal Dr (Cnr Bellbird Ave), Terrigal, New South Wales, Australia Reddy Express - Customer Service Representative OTR Group comprises of over 1000 retail, convenience, and quick service restaurants – including brands such as Reddy Express (formerly known as Coles...