Customer Service Representative

2 weeks ago

Newcastle, Australia NSW Government -Service NSW Full time

**Customer Service Representative - Maitland**

**Position**: Customer Service Representative (CSR) - Contact Centres

**Grade**: Customer Service Representative - SNSW Grade 3/4

**Location**:Maitland

**Role Type**: 12 x Full Time Temporary Contracts for up to 12 months only

**Please note**: We will not be creating a Talent Pool from this recruitment.

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

**About you**

We need your proactive and passionate customer service experience in our Contact Centre team. To be successful in these roles, you will be motivated about delivering a great customer experience, every day in every way. You will be the first point of contact in our Contact Centre environment, working towards individual, team, and customer goals.

**Desirable Skills**:

- Customer service experience in a fast-paced environment
- Attention to detail and accuracy.
- Intermediate computer skills.
- Ability to utilise a variety of operating systems.
- Ability to adapt to different scenarios and manage out of the box enquiries

**Operating hours**:
This role requires working across a bandwidth of shifts within the spread of a rotating roster cycle. Please note that there are no set fixed shifts. These roles may require working across a bandwidth of rotating shifts including morning, afternoon, and evening work from Monday to Friday between 7am-7pm.

**Remuneration**

CSR - SNSW Grade 3/4, starting annual salary $64,592 plus superannuation and annual leave loading.

**What we need from you**:
Provide a covering letter and resume that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description).

**Locations**

This recruitment activity is to support opportunities at Maitland Contact Centre.

**Closing Date**:Friday 7**th** April **at 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working. We have 8 million+ reasons to care and want our employees to represent the communities that we serve. You can view our full diversity and inclusion statement **here**.**
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