Customer Service Representative

3 days ago

Newcastle, Australia NSW Government -TAFE NSW Full time

**A career of life-changing impact starts here**
- **Multiple temporary and permanent opportunities available located across NSW**:

- **Be in a career that drives you with TAFE NSW**:

- **Competitive salary package and access to multiple benefits**:

- **Entry level customer service positions**

Life-changing impact starts with an incredible team who see their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. It’s a ripple effect and you can be at the heart of it.

**We invest in our people**
Life-changing impact doesn’t happen by itself. We support you to get the career training and professional development opportunities you need to make a difference.

**About the role**
The Customer Service Representative is responsible for providing transactional support and enquiry management to enable the Student Services Branch to offer its service catalogue to all cohorts at all stages of the customer journey. The customer service representative will support a multi-channel strategy through customer-focused service delivery that maximises enrolment, retention, and completion of TAFE NSW courses and supports the provision of related services to other TAFE NSW customers.

**Hours of work**
Standard operating hours are 8:00am to 6:00pm (Monday to Friday), this may change due to operational requirements.

**About you**

You'll be able to collaborate effectively and operate as a team member because you have good verbal and writing communication abilities.

**Diversity is part of our DNA**
We’re creating an accessible and inclusive workforce, so you can bring your whole self to work and connect through our many employee networks. We believe in a diversity of thought, so we can make life-changing impact, together.

TAFE NSW currently has a variety of permanent and temporary vacancies available across a number of our campus locations.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child
- related work. It involves a national criminal history check and review of findings of workplace misconduct.

For ongoing positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For temporary positions, you will require a visa that gives you permission to work in Australia.

**Key Application Responses**:
**Targeted Question**
- Tell us what you would bring to the role of Customer Service Representative at TAFE NSW?

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