[Urgent] Customer Service Representative

Overview

Job Description - Customer Service Representative (0000B28O)

Customer Service Representative - 0000B28O

Ongoing, Full-Time/Part-Time

Tuggerah

The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW.

Role and responsibilities

We have an opportunity for a Customer Service Representative to be part of our PoliceLink Command. The Customer Service Representative supports customer service delivery by responding to and processing urgent (including Triple Zero 000 calls) and non-urgent enquiries and contacts from customers to the NSW Police Force.

Fully describes as:

- Full time role works 8 x shifts per fortnight
- Part time role works 7 x 5hr shifts per fortnight
- This role is classified as a shift worker; shift penalties and allowances apply per the Crown Employees (NSW Police Force Administration Officer and Temporary Employees) Award terms

Successful candidates must:

- be committed to perform rotational shift work to cover 24 hours per day, 7 days per week;
- be prepared to undertake and successfully complete training in all PoliceLink business streams and Certificate III in Public Safety;
- provide a FULL Birth Certificate.

Both Full Time and Part Time applicants will be considered.

View the relevant role description for more information on essential requirements, key accountabilities, key challenges and capabilities required for the role.

What we can offer

- flexible work options
- opportunity to purchase leave
- annual leave loading
- corporate wellbeing programs including seminars and the Fitness Passport
- salary packaging options via superannuation contributions or a novated vehicle lease
- convenient location for public transport and to shops

How to Apply

Applications can only be submitted electronically via the I Work for NSW website.

To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role. Do not attach copies of qualifications or documentation other than what has been requested.

Please address each of the following Target Questions (500 words per question) in the online application text boxes or attach as a separate document.

Target Question 1: How do you finalise an interaction with a customer when you cannot provide the service or fulfil the expectation they have? Provide an example.

Target Question 2: How do you ensure the quality of the work you produce in a customer service environment is maintained when you are under time pressure? Please provide an example.

Your application must stand on its own merits; completeness and relevance will determine progression to the selection process.

If you require further information, contact Charmaine Harrison on (02) 4352 0007.

To be eligible to apply, you must meet one of the following statuses: a permanent resident of Australia; or a New Zealand citizen.

Prior to commencement, the successful candidate will undergo a National Police (criminal history) Check and obtain a Security Clearance as determined by NSW Police Force.

Diversity and inclusion

The NSW Police Force is a proud employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees. Differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome people with diverse skills, experiences, perspectives and backgrounds, and encourage applications from Aboriginal or Torres Strait Islander peoples, and individuals who identify as LGBTIQ, with disability, a culturally and linguistically diverse background, and people of all ages.

If you identify as a person with disability and require further information or specific recruitment arrangements, please contact the HR Diversity Team by email at PCC-INCLUSION@police.nsw.gov.au. If you identify as Aboriginal or Torres Strait Islander and would like assistance with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au.

This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months.

For more information on applying for roles with the NSW Police Force, click here.

Location: Central & North Coasts - Newcastle & Hunter Valley-Gosford, Central Coast and Region

Work Type: Full-time

Number of Positions: 4

Total Remuneration Package: Base salary ranges from $75,728 to $82,329 plus employer's contribution to superannuation of 12% and annual leave loading.

Contact: Charmaine Harrison - (02) 4352 0007

We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture.

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