Bilingual Workforce Team Leader

**Do you want to work with a leading purpose driven, community-based organisation?**

**SSI's vision is to achieve a society that values the diversity of its people and actively provides support to ensure meaningful social and economic participation and to assist individuals and families to reach their potential.**

The Shared Services unit provides and enables flexible, best practice and culturally responsive resources to be leveraged across SSI and by the wider community sector to enhance services and client experience. This is achieved through working closely with business to understand the common pressure points for clients and staff and identify opportunities to deliver creative solutions.

**About the Role**

The Bilingual Workforce Team Leader is responsible for the recruitment and development of the workforce nationally, driving engagement & quality delivery and creating new opportunities. This role also supervises the Customer and Workforce Support Officers who provide frontline support to internal and external stakeholders as well as the Bilingual Workforce.

Team Leaders will ensure the workforce meets the business changing needs using insights from data and via continual consultation and will support the team to ensure the workforce is being utilised effectively and efficiently.
- Lead the Customer and Workforce Support officers in monitoring and reporting key trends in scheduling, shift shortfalls, recurrent shift vacancies, and other scheduling efficiency measures to identify labour shortages
- Analysing gaps and identifying recruitment needs for the existing team according to bilingual workers’ skills demanded by internal and external clients.
- Manage feedback from customers, identifying trends and creating opportunities to improve service experience
- Further developing and implementing the Bilingual Workforce induction modules, on-the job learning material and other related materials
- Provide supervision to the diverse workforce, supporting team members’ learning and career development pathways.
- Reporting to Senior Leadership regarding workforce engagement, growth of the brokerage service, challenges, and opportunities.
- Lead the development of work procedures, business rules & guidelines to support staff and clients

**Essential Criteria**:

- Bachelor’s degree in a Community Services or Human Resource Management related area (or minimum of 5 years’ experience in one of these sectors may be considered).
- Proven ability to lead teams, providing supervision, career progression support and performance development opportunities
- Outstanding interpersonal and communication skills to foster relationships with strategic stakeholders and develop customer engagement.
- Understanding of the community services sector and the importance of bi-cultural, in language support for CALD communities.
- Demonstrated ability to plan, coordinate and facilitate professional development/learning sessions
- Proven ability to work in a high paced and constantly changing environment, achieving outcomes within timeframes
- Experience facilitating training sessions for groups, face to face and online would be desirable.

**About our Benefits**
- Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay
- Industry leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
- Access to in-house training and learning opportunities for professional development and growth;
- Access to our inhouse wellbeing programs;
- Working alongside professional and dedicated team members all wanting to make a difference in our communities.

**About our Recruitment Process**

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. SSI expects all applicants who can be safely vaccinated for COVID-19, to be so. This is also a pre-condition to ongoing employment.

**To Apply**

A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
- SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, and offering information about workplace adjustments and support networks._
- Aboriginal and Torres Strait Islander viewers are warned that the following video may contain images and footage of deceased persons - viewer discretion is advised._

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