Data Reliability Manager

2 weeks ago

Docklands, Australia AGL Energy Full time

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role:
The Data Reliability team oversees the daily operations of the Data Platforms. This team do a mixture of support of the Data Platforms, infrastructure maintenance, and delivery of enhancements and bug fixes for data products. The Data Reliability Manager oversees the team of Data Reliability Engineers in a combined people and technical leadership role.

Some of the things you’ll do are:

- Service Delivery Management for Data Platforms
- Monitor incidents and their resolution within agreed SLA
- Manage the delivery of service requests
- Co-ordinate change management activities related to Data Platforms and their infrastructure
- Co-ordinate release management of updates to the Data Platforms Production Environment
- Co-ordinate delivery of the above items within the ITIL framework
- Manage and oversee the day-to-day operations of the Data Reliability team and the technical support of the Data Platforms
- Provide leadership and guidance to the Data Reliability team
- Manage and deliver small projects in the reliability team which will improve platform stability and service delivery
- Work closely with the Data Platform and Data Delivery teams to ensure optimal operation of the Production environments, minimise downtime from issues, and manage required maintenance activities

We’re looking for people who have:

- Strong understanding of Agile methodologies and proven experience in an Agile environment.
- Understanding and appreciation of data analytics technologies and practices.
- Proven ability to manage stakeholder relationships and deliver successful projects.
- Excellent communication, negotiation, and interpersonal skills.
- High quality written and verbal communication
- Strong analytical and problem-solving abilities.
- Experience with data products and familiarity with data management practices.
- Technical skills in SQL, data pipeline and PMO experience will be an added advantage.

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
- ._

Location:
Docklands VIC 3008

Job Family Group:
Information Technology - Internet-Based

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