Assistant Manager

1 week ago

Thornleigh, Australia Ibis Hotel Thornleigh Full time

Accor Live Limitless is the world’s largest and fastest-growing hotel group with a network of more than 4000 properties in over 90 countries. We offer exceptional opportunities for career development across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings.

**What is Accor’s Ibis Sydney Thornleigh?**

Ibis Sydney Thornleigh is a place for guests to rest and revitalize on their long trips, visit friends and family and stopover for business meetings. Most importantly, we provide a home away from home for our guests. We have 105 guest rooms and our Ibis Kitchen Restaurant which seats up to 50 guests offering 24/7 dining options.

**Who are we looking for?**

We are seeking an enthusiastic Assistant Manager to join our professional and dynamic Hotel. Reporting directly to the General Manager, your primary responsibility is ensuring a high level of guest service at all times across the hotel.

**As an Assistant Manager, your tasks and responsibilities will consist of, but are not limited to the following**:

- Process and assist with check-in and checkout of guests, ensuring all procedures are adhered too.
- Provide service in our restaurant, bar and kitchen including serving, cleaning and cooking.
- Ensure that interactions with our customers are positive and productive.
- Actively resolve complaints and challenges presented by guests and team members.
- Offer leadership and guidance to employees whilst on shift.
- Monitor employee training
- Assist in all areas of the hotel during peak times to eliminate potential issues.
- Act as the designated ALLSafe Office (Accors COVID Safety Policy) to ensure the Health and Safety of all the guests and team members.

**To be successful in this role you will have**:

- Please note the successful applicant must be COVID-19 Vaccinated.
- An ability to “sparkle” our guests and your natural bright and bubbly customer service style is what sets you apart from the rest.
- Have the necessary skills and training for complaint handling
- You are able to manage your time and can handle juggling numerous tasks at once but still able to follow procedure and maintain a high awareness of security.
- You have an outcome driven approach to performance and results.
- You have experience in Opera, Microsoft Word and Outlook.
- First Aid Certificate and Responsible Service of Alcohol.
- Excellent written and verbal communication skills

**Job Type**: Part-time
Part-time hours: 20-30 per week

**Salary**: $22.50 - $42.50 per hour

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

**Experience**:

- Management and/or Hotel: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

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