Rostering - Customer Service Officer

BCD Community Care Inc is an industry leading provider with a range of services supporting people to live their life in their homes and within the community as independently as possible.

We are looking for a **Customer Service Officer - Rostering** who is passionate about providing effective co-ordination of customer services across the business, and we currently have opportunities for Full Time positions.

This role directly liaises with and supports all Care Workers in ensuring that all customer services are fully covered by the most appropriately trained and competent Care Workers and those Care Workers are fully informed of customer requirements as part of each service. Customer Service Officers effectively communicate with customers, carers and third-party agencies who broker services to BCD. They also support the Team Leader in their daily work with NDIS and Aged Care Customers.

**About You**

You are a passionate and dedicated individual who is looking to make a difference in the community. You are warm, friendly and respectful and pride yourself on customer service, while ensuring customers achieve their goals.

Personal Characteristics:

- **Adaptability**: Demonstrate a willingess to be flexible, versatile and tolerant in a challenging work environment whilst maintaining effectiveness and efficiency
- **Behave Ethically**: Understand ethical behaviour and business practices and ensure that your own behaviour and the behaviour of others is consistent with these standards and aligns with BCD's values
- **Build Relationships**: Establish and maintain positive working relationships with others, both internalyy and extenally, to achieve the goals of the organisation
- **Communicate Effectively**: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective communication tools and techniques
- **Creativity/Innovation**: Develop new and unique ways to improve operations of the organisation and to create new opportunities
- **Focus on Customer Needs**: Anticipate, understand, and respond to the needs of internal and external customers to meet or exceed their expectations within the organisational parameters
- **Foster Teamwork**: Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organisational effectiveness
- **Organise**: Set priorities, develop a work schedule, monitor progress towards goals, and track details, data, information and activities

**Essential Knowledge and Skills**
- Sound knowledge and experience in scheduling and/or planning systems, preferably within a service delivery environment across multiple sites
- Display high levels of tact and discretion when dealing with sensitive and confidential information
- Demonstrated ability to engage with internal and external stakeholders
- High attention to detail
- Strong ability to stay calm and work under pressure
- Ability to work with people from a wide range of personal values and from diverse cultures
- Confident and professional telephone manner and interpersonal skills
- Excellent written and oral communication skills
- Strong organisational and time management skills/conflict resolution skills
- Can work autonomously as well as part of a team
- Proficiency in use of Microsoft Office Suite
- An NDIS Worker Screen Number
- Current Working With Children Check
- Medicare Immunisation Certificate showing Covid Vaccinations
- Certificate for NDIS Worker Orientation Module and NDIS Supporting Effective Communication Module
- Must be authorised to work in Australia

**Benefits and Perks**
- Maximise your take home pay with NFP Salary Packaging (Tax Free) - BCD Community Care can offer salary packaging, allowing you to increase your take home pay by an extra estimated $16,000 per year (pro rata)
- Extra Tax Free Salary Packaging Benefits - a meal and entertainment card - this can give you an extra $2,650 per year (pro rata)
- Induction
- Career Development Opportunities
- Employment Assistance Program - free confidential counselling for you and your immediate family
- A safe and supportive workplace that recognises and rewards individual achievements
- Staff Discounts through our partner - Employment Hero

If you meet the above criteria, we would love to hear from you. Please submit your resume with a cover letter to tell us about you, your interests and outlining your availability.

**Salary**: From $30.00 per hour

**Benefits**:

- Employee discount
- Referral program
- Salary packaging

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

**Experience**:

- Rostering: 1 year (required)

Licence/Certification:

- Driver Licence (required)
- NDIS Worker Screen Number (required)
- Working with Children Check (required)

Work Authorisation:

- Australia (required)