Collections Officer

5 days ago

Greater Adelaide SA, Australia National Credit Insurance Full time

**Why NCI?**

NCI is Australia's leading Trade Credit Insurance Broker. For nearly 40 years we have been helping our client's to protect their profitability. With a head-office here in Adelaide, we have offices throughout Australia, New Zealand and Southeast Asia and employ nearly 200 staff. We provide specialist, value-added trade credit related services to an extensive client base across an array of industries and markets.

NCI is owned and backed by Steadfast Group Ltd, an ASX 100 company, yet has the feel and culture of tight-knit community. We pride ourselves on our inclusive values and this is reflected in the way we conduct our business with all stakeholders.

**About this role**

This is a rare opportunity for an experienced Collections Officer to join a well-established team on a full time, permanent basis.

The successful applicant will have their own portfolio of debts and be tasked with getting the best outcomes for our clients.

Key duties include:

- Managing correspondence with debtors and clients to ensure all parties are regularly updated.
- Negotiating the best outcomes to resolve outstanding debts.
- Maintaining accurate records of accounts and tracking payment history on our internal system.
- Liaising with our Claims & Compliance department as required.
- Addressing disputes or issues relating to outstanding debts.

**About you**
- Comply with all internal collections policies and procedures (with intensive training provided).
- Be able managing a large portfolio of debts.
- Be highly organised with good time management skills.
- Have excellent communication skills and the ability to interact well with all stakeholders.
- Experience in collections or credit management is essential with business to business collection activity preferable.Be able to produce a valid police clearance prior to offer.
- An SA Collections License will be highly regarded.

**What we offer**

NCI provides a wonderful work environment with newly refurbished offices, hybrid (office/work from home) opportunities, additional leave, paid parental leave, volunteer days and more We are focussed on career development opportunities for our employees and people who join us often stay for a long time Our leaders are down to earth, we work hard and we have fun doing it

There is a competitive salary on offer for this position and the ability to earn bonuses (individual and team) linked to your collections performance.

**Questions?**

For a confidential discussion about the role, please call the People & Culture team on 1800 882 820.

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