Collections Officer

2 days ago

Greater Adelaide SA, Australia humm Full time

**We Dream. We Design. We Deliver.**

**hummgroup is** one of Australasia’s most successful and enduring non-bank financial services institutions. We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards and point of sale payment plan solutions designed around the core needs of today’s businesses and retail consumers. Come join our team and be a part of our next chapter of innovation and growth.

**What's so exciting about this role?**

This is an important role in our Collections team where you will build relationships with our customers, while providing quality resolution of disputed accounts in a soft manner. This is a full-time position (38 hours per week) and will work on a rostered basis within our operating hours (8:30am - 8pm Tuesday-Thursday, Monday & Friday 8:30am - 6:30pm). Thorough training in our product and systems will be provided. This is a great opportunity to take your customer service experience to the next level while working in our Collections team for our Buy Now Pay Later (BNPL) product **humm**.

**What Does an Average Day Look Like?**

No day is average at **humm **but here’s an idea of what you can expect to do in this role:

- Build and maintain strong relationships both inbound and outbound with our customers.
- Successfully provide quality resolution of disputed accounts.
- Absorb and act on advice and direction from the Collections Management Team.
- Undertake tasks as directed by the Collections Management Team.
- Establish “win win” strategies through effective negotiation techniques.
- Quickly develop the ability to operate a variety of collection systems and demonstrate the ability to think laterally in the achievement of outcomes.
- Conduct all collections activities in line with the appropriate legislation and guidelines (ACCC/ASIC/Trade practices Act).
- Always demonstrate respect for customers in all verbal and written communication, both formally and informally.

**Who will thrive in this role?**

You have strong leadership and communication skills to effectively manage a team and collaborate with other stakeholders. You thrive in a fast-paced and dynamic environment, adapt to new technologies and be willing to continuously learn and improve your skills. You are flexible, driven and passionate about customers; you can operate in and contribute to a fast paced and dynamic environment, and you bring excellent multi-tasking skills and a focus on delivering outcomes.

**We’re also looking for someone who also has**:

- Highly developed decision making, negotiation and conflict resolution skills
- Solid computer skills
- Articulate and confident phone manner
- Ability to work well under pressure
- Ability to be proactive and take initiative when workload varies during peaks and troughs
- Proven ability to thrive in a KPI driven environment
- Ability to foster a collaborative team environment
- Ability to ensure integrity of services and ethical business practices
- Understanding of collections and complaints handling would be advantageous

**Working at humm**group

We embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours Leadership - Accountability - Collaboration - Commerciality.

  • Collection Maintenance Officer

    3 days ago

    Greater Adelaide SA, Australia Department of the Premier and Cabinet, South Australia Full time $67,589 - $72,333 per year

    Job Reference:8NA49E73Eligibility:SA Public Sector Employees OnlyBusiness Unit:State Library of South AustraliaLocation:AdelaideSalary Range:$67,589 - $72,033Classification:ASO300Duration:Up to 6 monthsClosing Date:27 Oct 2025Role HighlightsJoin a small dynamic results oriented team.Collaborate with passionate professionals in a supportive environment.Access...

  • Collections Officer

    7 days ago

    Adelaide Region SA, Australia HAYS Full time

    A great opportunity to gain further experience in a collections/compliance role with lots of variety. **Your new company** This is a state-based industry scheme that administers long service leave entitlements for the South Australian construction industry. Working with both employers and employees, this statutory body performs activities governed by the...

  • Team Manager Collections

    1 week ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. **It starts here. With Bendigo Bankand you.**: Join our growing leadership team in our Mortgage Help Centre and drive a culture of customer care. You’ll love...

  • Collection Services Officer

    1 week ago

    Adelaide, South Australia Animal Welfare League SA Full time $45,000 - $60,000 per year

    Collection Services OfficerJoin a team that makes a difference every day.Are you a reliable, compassionate, and detail-focused professional who takes pride in delivering exceptional service?Animal Welfare League SA (AWL) is seeking a Collection Services Officer to provide dignified and efficient collection and delivery services as part of our Cremations...

  • Collections Compliance Officer

    3 days ago

    Adelaide Region SA, Australia HAYS Full time

    Permanent, Full Time Collections Compliance Officer for a South Australian membership organisation. **Your new company** With a vision to refresh and reinvigorate the South Australian construction industry. This not-for-profit, statutory body works with employers and employees to ensure workers can access long service leave entitlements. **Your new...

  • Collections Officer

    3 days ago

    Adelaide, South Australia HomeStart Full time $60,000 - $80,000 per year

    Are you an experienced financial services professional with a keen eye for detail and a passion for helping others? HomeStart, a South Australian Government-backed leader in affordable home ownership, is seeking a dedicated Deceased Estates Officer to join us on a 9 month fixed term contract.About the RoleYou will play a key part in managing our deceased...

  • Senior Collections Officer

    1 week ago

    Adelaide, South Australia Handy Finance Full time $90,000 - $120,000 per year

    We are seeking an experienced and motivatedSenior Collections Officerto join one of Australia's leading personal loan providers. This role is a fantastic opportunity to take ownership of complex collections matters while supporting and mentoring the broader credit team within a fast-growing financial technology company ('FinTech') that offers substantial...

  • Team Manager Hindsight Reviews: Collections and

    5 days ago

    Greater Adelaide SA, Australia Bendigo & Adelaide Bank Full time

    We’ve never been ‘just a bank’. Just like you should never be ‘just an employee’. We’re united in our belief that in banking, better can be bigger, and together we’re making it happen. **It starts here. With Bendigo Bankand you.**: Come and lead a newly created small team that ensures the bank’s compliance with regulatory requirements. Join...

  • Collections Consultant

    3 weeks ago

    Adelaide, Australia ROBERT WALTERS AUSTRALIA Full time

    Are you an experienced collections professional looking to take the next step in your career? Join the dynamic team as a Collections Officer, where you’ll play a pivotal role in managing overdue debts and enhancing the financial health of clients through efficient debt recovery practices. About the Role: - Execute comprehensive debt recovery strategies...

  • Collections Specialist

    1 week ago

    Adelaide Region SA, Australia TeamViewer Full time

    Company Description TeamViewer is a leading global technology company that provides a cutting-edge platform to remotely access, control and support devices of any kind. Our software solutions empower our users and customers to bridge distances and digitalize their processes through seamless connectivity. Our team is committed to quality and passionately...