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Collections Officer

3 weeks ago

Greater Adelaide SA, Australia humm Full time

**We Dream. We Design. We Deliver.**

**hummgroup is** one of Australasia’s most successful and enduring non-bank financial services institutions. We specialise in fast, easy finance with a market-leading range of business asset finance, credit cards and point of sale payment plan solutions designed around the core needs of today’s businesses and retail consumers. Come join our team and be a part of our next chapter of innovation and growth.

**What's so exciting about this role?**

This is an important role in our Collections team where you will build relationships with our customers, while providing quality resolution of disputed accounts in a soft manner. This is a full-time position (38 hours per week) and will work on a rostered basis within our operating hours (8:30am - 8pm Tuesday-Thursday, Monday & Friday 8:30am - 6:30pm). Thorough training in our product and systems will be provided. This is a great opportunity to take your customer service experience to the next level while working in our Collections team for our Buy Now Pay Later (BNPL) product **humm**.

**What Does an Average Day Look Like?**

No day is average at **humm **but here’s an idea of what you can expect to do in this role:

- Build and maintain strong relationships both inbound and outbound with our customers.
- Successfully provide quality resolution of disputed accounts.
- Absorb and act on advice and direction from the Collections Management Team.
- Undertake tasks as directed by the Collections Management Team.
- Establish “win win” strategies through effective negotiation techniques.
- Quickly develop the ability to operate a variety of collection systems and demonstrate the ability to think laterally in the achievement of outcomes.
- Conduct all collections activities in line with the appropriate legislation and guidelines (ACCC/ASIC/Trade practices Act).
- Always demonstrate respect for customers in all verbal and written communication, both formally and informally.

**Who will thrive in this role?**

You have strong leadership and communication skills to effectively manage a team and collaborate with other stakeholders. You thrive in a fast-paced and dynamic environment, adapt to new technologies and be willing to continuously learn and improve your skills. You are flexible, driven and passionate about customers; you can operate in and contribute to a fast paced and dynamic environment, and you bring excellent multi-tasking skills and a focus on delivering outcomes.

**We’re also looking for someone who also has**:

- Highly developed decision making, negotiation and conflict resolution skills
- Solid computer skills
- Articulate and confident phone manner
- Ability to work well under pressure
- Ability to be proactive and take initiative when workload varies during peaks and troughs
- Proven ability to thrive in a KPI driven environment
- Ability to foster a collaborative team environment
- Ability to ensure integrity of services and ethical business practices
- Understanding of collections and complaints handling would be advantageous

**Working at humm**group

We embrace flexible working arrangements, ensuring a genuine work-life balance and a fun, vibrant inclusive culture that embraces diverse perspectives and values the unique contributions of each of our team through our behaviours Leadership - Accountability - Collaboration - Commerciality.