Collections Officer

4 days ago

Adelaide Region SA, Australia humm Full time

**We Dream. We Design. We Deliver.**

This is the place where you’ll be hands on. Where new ideas are welcomed and expected.

At every level - and in every role - we’re doers and builders. Not Managers and minders.

**humm**group (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, credit cards, and business financing products has been designed around the core needs of today's shoppers, retailers, and small and medium enterprises.

**What's so exciting about this role?**

This is an important role in our Collections team where you will build relationships with our customers, while providing quality resolution of disputed accounts in a soft collections manner. This is a full time position (38 hours per week) and will work on a rostered basis within our operating hours (8:30am - 8pm Monday - Thursday, Friday 8:30am - 5pm.). Thorough training in our product and systems will be provided. This is a great opportunity to take your customer service experience to the next level while working in our Collections team for our Buy Now Pay Later (BNPL) product **humm**.

**What Does An Average Day Look Like?**

No day is average at **humm **but here’s an idea of what you can expect to do in this role:

- Build and maintain strong relationships both inbound and outbound with our customers;
- Successfully provide quality resolution of disputed accounts;
- Absorb and act on advice and direction from the Collections Management Team;
- Undertake tasks as directed by the Collections Management Team;
- Establish “win win” strategies through effective negotiation techniques;
- Quickly develop the ability to operate a variety of collection systems and demonstrate the ability to think laterally in the achievement of outcomes;
- Conduct all collections activities in line with the appropriate legislation and guidelines (ACCC/ASIC/Trade practices Act);
- Always demonstrate respect for customers in all verbal and written communication, both formally and informally;
**Who will thrive in this role?**

You are customer obsessed and want to make a difference in their lives. You thrive in a fast-paced environment and are not afraid to challenge the status quo. You are a visionary leader who will roll up your sleeves to get things done. We are also looking for someone who brings:
You are a reliable and dedicated individual with strong negotiation skills. You have a clear, confident and friendly phone manner, who can manage your time effectively and work autonomously.

We’re also looking for someone who also has:

- Highly developed decision making, negotiation and conflict resolution skills
- Solid computer skills
- Articulate and confident phone manner
- Ability to work well under pressure
- Ability to be proactive and take initiative when work load varies during peaks and troughs
- Proven ability to thrive in a KPI driven environment
- Ability to foster a collaborative team environment
- Ability to ensure integrity of services and ethical business practices
- Understanding of collections and complaints handling would be advantageous

If this sounds like you then we would love to hear from you

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