Order Management Operator

4 days ago

Bayswater, Australia Siemens Full time

Siemens is a global powerhouse in electronics and electrical engineering, operating in the fields of industry, energy and healthcare as well as providing infrastructure solutions, primarily for cities and metropolitan areas

The Digital Industries team have an exciting opportunity for a motivated and professional individual to join their growing team. Reporting to the Customer Services Support Supervisor, this role is dynamic and challenging, and would be suited to someone passionate about customer service and delivering results to a high standard.

Your key responsibilities will include, but will not be limited to:

- Process customer orders into the ERP system in an efficient and timely manner to fulfill the customer order at the requested date in line with company guidelines.
- Supports Business Administration Management of an assigned business organization.
- Supports consolidation of all accounting, financial reporting, and other finance related operations.
- Ensure appropriate and timely response to customer requests, queries and issues.
- Monitor back orders, check order delivery dates and send confirmation to customers, co-ordinate technical and commercial clarifications incl creditworthiness and export control checks.
- Effectively liaise with external and internal stakeholders, including customers, team leads, sales team and product team.
- Perform other customer service duties as required.
- Review and track backorders, inventory on hand and delivery schedules.
- Liaise with all stakeholders to provide up to date Delivery status including coordinating with logistics and warehouse.
- Previous experience in a customer service/order entry environment.
- Strong IT skills - SAP knowledge is mandatory.
- Knowledge of intra company and triangle business orders is beneficial.
- Excellent time management skills, with the ability to prioritize and manage tasks efficiently and effectively.

In return, we offer a rewarding team environment, a commitment to your ongoing learning and development, and an attractive salary package.

Siemens is a proud equal opportunity employer, creating a work environment of diversity and inclusion. Our diverse workforce cultivates Innovation and Excellence and in turn creates a workplace where our employees belong and prosper. Diversity and inclusion help us fully realise the potential of our people. As part of Siemens Ownership culture, Siemens also genuinely supports reasonable flexible working practices that empower our employees to best meet work and personal commitment

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