Warehouse Manager

JOB TYPE: FULL TIME

HOURS: STANDARD 38 PER WEEK

LOCATION: BAYSWATER, VIC

REPORTS TO: GENERAL MANAGER

DIRECT REPORTS: WAREHOUSE TEAM

JOB SUMMARY

The Warehouse Manager role is primarily to focus on all aspects of the Sage x Clare warehouse and inbound stock logistics. The position is responsible for ensuring the highest quality of work and maximising productivity & efficiency of the warehouse to achieve the smooth operation of a fast-paced environment that requires management & balance of multiple priorities. Includes oversight of stock logistics, inventory and to ensure efficient and cost-effective distribution of Sage x Clare products. Demonstrated leader across the business, working at pace and with clear understanding of the business and priorities.

KEY DUTIES & RESPONSIBILITIES
- Lead the warehouse team to achieve daily, monthly, annual targets that encourages ownership & initiative by team members in line with business values.
- Train and guide new team members
- Define expected performance outcomes and measures for key metrics and projects, along with monitoring and reporting
- Define & monitor warehouse team KPIs and key metrics including fulfilment of orders, inventory management, adherence to process & procedures
- Provide regular performance feedback to direct reports
- Provide support & guidance
- Assist the warehouse team with packing orders when needed
- Develop & implement strategies to monitor and improve the customer experience driven by warehouse and logistics operations (arrival of stock, inventory management, order despatch timelines, etc).
- Identify, develop & champion process enhancements & continuous improvement initiatives based on data analysis related to the stock receiving and order despatch processes with a long-term vision of the customer experience.
- Develop & maintain thorough product knowledge, pricing, inventory & delivery information
- Maintain knowledge across technology and systems used by the warehouse team to troubleshoot issues and recommend enhancements.
- Analyse customer data, including complaints and positive feedback, to produce insights and reporting to enhance and improve warehouse process & procedures including identifying additional training opportunities.
- Identify & recommend opportunities for process improvement across all aspects of the warehouse including layout, picking/packing, container arrivals and systems with regular reviews as the business and team evolves.
- Monitor and maintain stock accuracy by ensuring physical stock is in line with the inventory management system and ensure all stock movements are recorded to ensure accuracy, including regular reviews of inventory reports, low count inventory checks and ensuring orders are properly closed out in all systems.
- Organise, facilitate and perform regular stocktakes on all products in the warehouse
- Manage all warehouse processes & procedures including ongoing review for opportunities to implement process & productivity improvements, for example:

- Receiving, unloading, counting and location put away of physical inventory in the warehouse
- Inspecting products to ensure they’re not damaged or faulty and adjust inventory accordingly
- Order picking & packing according to specified packing guideline
- Lodging shipment in shipping system
- Fulfilment of customer orders in Inventory system
- Provide & maintain safe and clean work environment
- Ownership of the business OH&S procedures and documentation, always ensuring 100% compliance
- Keep shelves, inventory space and workstations tidy
- Wear & ensure the team wears the proper safety equipment & attire for working in the warehouse
- Induct all employees and visitors into the warehouse
- Adhere to OH&S procedures and ensure they are understood and practised by all team members
- Manage OH&S incident reporting process
- Manage regular OH&S Audits, meetings and any actions that require follow up
- Ensure the facility equipment is properly maintained & oversee any planned maintenance of vehicles, machinery and/or equipment
- Responsible for hazard identification and risk assessment of all warehouse operations and taking action to reduce hazards to an acceptable level, including timely resolution when required.
- Order new supplies in a timely manner to ensure stock does not run out, including all warehouse supplies, consumables and packaging materials
- Plan & coordinate warehouse sales, including scheduling the broader SxC team when required to ensure coverage on the weekends where required, pricing, bump in and bump out
- Logistics Management
- Organise and manage inventory and transportation of products from overseas to the Sage x Clare warehouse by partnering with our India based production team and shipping agent.
- Analyse and optimise logistic procedures and plan and track shipments of final products to meet customer demand with little to no delay.
- Work with our India based production team to ensure the safe and timely pick-up and de