Customer Service Administrator

7 days ago

Mulgrave, Australia City FM Australia Full time

City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budget for our partners.

THE OPPORTUNITY
This role of Customer Service Administrator, offers excellent prospects for a driven professional to further enhance their negotiation and communication skills whilst supporting the FM Operations team with all activities relating to the general administration duties and requirements.

Reporting to the National Recoveries Manager your key responsibilities will include:

- Accurate data entry and system management providing stakeholders with timely and thorough reports
- Preparation of notifications, quotes and invoice request documents for recoverables
- Effectively communicate with landlords to drive successful quotations
- Proactively assist in reviewing/resolving recoverables differences i.e. 3rd party damage incurred costs
- Liaise with multiple departments and stakeholders - City operations, finance departments, contractors in respect recoverables rights and obligations
- Support the City management team with ad hoc requests

**To be considered for this role you will have / be**:

- Cert III / IV in Business - Highly regarded
- Strong IT skills in Database and systems management
- Intermediate/Advanced Excel & MS Office - Essential
- Demonstrate superior organisational skills and ability to manage a range of tasks
- Proactive communicator
- Technical administration skills - Preferred

What's on offer?
- Hybrid working model
- Competitive salary
- Work in a supportive team environment
- Located Mulgrave with free on site parking

**To Apply**:
City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member. We provide a challenging and rewarding environment with ongoing professional development for all our Team Members.

City does not accept any unsolicited resume referrals from Recruitment Agencies. City will not pay any placement fees relating to unsolicited resume referrals.

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