Graduate - Customer Service

Are you a recent university or TAFE graduate who is looking to break into the IT / tech industry? Are you keen to learn from the ground up, in terms of IT technology knowledge, expand and enhance your customer service skills as well as work in a very collaborative and supportive organisation that offers flexible work hours and other benefits?

We have some great opportunities now available for graduates from IT, business, marketing, computer science and related fields to join our Melbourne based team.

In the role, you will be the point-of-contact for our sales teams and serve as an internal business partner to other functional teams.

Working closely with your colleagues, the role will build up your sales support and customer service skills. You will be able to learn and understand the technologies of various products and services that we offer our customers (partners). The role will be focused on communicating through a variety of means to provide outstanding service, support and responses to our customers.

We will train you on our processes, systems and the knowledge of the products and services you will sell to our customers to ensure you are highly effective in your role.

Once trained, you will provide quotes and sales order processing for IT/ tech products and services. You will be responsible for managing and growing the relationships for your assigned customers. Having acquired the relevant technology knowledge, you will be able to provide customers with information and guidance for solutions including cross selling and upselling. And with additional training, you will learn more on freight, currency/ exchange rates, payment terms and insurance options for our customers.

Our role offers a great opportunity to learn and grow but also opportunities after gaining suitable experience and knowledge to advance to other sales roles.

**Skills and Experience**

We are looking for individuals with a university degree (in the above areas) or TAFE certification. You will need to be proactive, very customer focused, a relationship builder and be able to demonstrate these skills in the role.

Communicating professionally to a wide range of customers and attention to detail skills are key to being successful in the role.

You will at times be working autonomously so an ability to self manage yourself, your work and your time will be key for this role.

Previous experience on CRM/ ERP systems such as Salesforce or SAP would be preferred but is not essential.

This is a great opportunity to shine from a customer service perspective as well as to learn more - whether it be to improve your customer support/ sales skills, technology knowledge and/ or to grow personally and professionally.

**About Tech Data**

Tech Data is a leading global IT distributor.

Whilst we may be a large organisation, our employees often share with us that they feel well supported by their managers and the organisation as well as their colleagues. For this role, there is a great team available to support and develop you.

We offer great on the job learning opportunities as well as opportunities for personal development through dedicated learning platforms.

In conjunction with our local Diversity, Equity and Inclusion Council, we value and nurture diversity across our teams.

Other benefits available include paid parental leave, education assistance, flexible work hours and importantly, a hybrid working environment.

Laptop and other peripherals are provided for this role.

If you are looking to change your career, develop your skills and experience in the IT/ technology industry, then we look forward to hearing from you soon.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for

**Are you ready to make a BIG impact with TD SYNNEX?**

In addition to a competitive benefits package, we provide our co-workers with opportunities to get involved in well-being seminars and programming, employee-led Business Resource Groups (BRGs), leadership development tracks, special industry events, and much more.