Client Relations Officer

2 weeks ago

Erina, Australia Valletta Homes Full time

We are seeking a motivated, detail-oriented, and client-focused **Client Relations Coordinator** to join our growing residential construction team. This is a fantastic opportunity for someone with a minimum 2 years of industry experience who is looking to build a well-rounded career in client relationship management.

**Key Responsibilities**
- Project Support
- Selections Support & Guidance
- Serve as a point of contact for clients during the pre-construction and mid-construction phases
- Help manage client expectations and communicate updates regarding estimates, project timelines, and selections in particular
- Assist with coordinating client meetings, walkthroughs, and documentation
- Ensure a smooth and professional client experience by handling queries promptly and professionally
- Support the handover process and maintain ongoing communication to ensure client satisfaction
- Assist in preparing accurate cost estimates for residential construction projects
- Read and interpret architectural and engineering plans with support from estimators
- Help source and organise quotes from subcontractors and suppliers
- Support the comparison and analysis of pricing information
- Maintain and update estimating records and systems (eg. purchase orders)
- Collaborate with project managers, site staff, and the estimating team to support project planning and execution

**Requirements**:

- Some experience or exposure to the customer support industry (preferred)
- Strong interpersonal and communication skills with a customer-first mindset
- Familiarity with reading construction drawings and plans
- High attention to detail and eagerness to learn
- Strong organisational skills and time management
- Basic proficiency in Microsoft Office (Excel, Word, Outlook)
- Experience with estimating software (e.g., Databuild, OnSite) is a bonus but not essential
- Qualifications (completed or in progress) in construction, building, or a related field

Pay: $55,000.00 - $70,000.00 per year

Application Question(s):

- Are you located in Central Coast NSW?

**Experience**:

- Customer Support: 2 years (required)

Work Authorisation:

- Australia (required)

**Location**:

- Erina NSW 2250 (preferred)

Work Location: In person

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