Operations Specialist

6 days ago

Brisbane, Australia Queensland Government Full time

What you'll do
Follow defined service quality standards, occupational health and safety policies and procedures relating to the work being undertaken in order to ensure high quality, safe services and workplaces.
Establish and maintain highly effective working relationships with other staff within the branch to ensure the alignment and integration of operational services, processes and service levels across the branch.
Provide high level technical skills in the analysis of IT system issues and the formulation, design and provision of appropriate solutions and improvements.
Provide effective change management, capacity planning, incident management, risk management and continuity planning utilising best practices in systems support and service delivery, preferably with the ITIL framework.
Ensure end to end service delivery for enterprise systems within Queensland Health.
About you
**We are searching for someone who has a**:
Demonstrated ability to develop and promote Information Technology Service Management (ITSM) processes based on the ITIL framework, primarily incident / problem / change / release / configuration management.
Demonstrated technical expertise and experience in some of the following technology domains to analyse ICT system issues, and contribute to the design and implementation of appropriate solutions and improvements.
Demonstrated ability to provide high level of technical expertise to provide technical direction, standardisation, professional advice and support of enterprise infrastructure in a large customer focused organisation
Well-developed oral and written communication skills to enable effective interaction in individual and group situations and the ability to maintain relevant registers and develop reports for management.
Ability to meet service delivery targets and implement quantifiable service improvements by coordinating multiple tasks within agreed priorities, time frames and working unsupervised.
Why work with us?
Work alongside passionate professionals in a supportive and inclusive environment that values people and prioritises employee success and wellbeing.
Competitive salaries
12.75% superannuation
17.5% leave loading
Employee wellbeing & development
Access to 24/7 confidential employee support providers and counsellors including for immediate family members
Additional flexibility to support your work life balance including access to generous leave entitlements, such as purchased leave, domestic violence leave, reproductive health leave, cultural leave, study and examination leave.
Access to a variety of programs and initiatives to support training and career growth.
Grow your skills through hands-on experience and access to internal training opportunities and additional financial and leave benefits for approved external training and development.
Our commitment to equity, diversity and inclusion
Ready to apply?

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