Internal Sales Team Leader

2 weeks ago

Brisbane, Australia Hanson Full time

**Internal Sales - Team Leader**

**The role**:
The Internal Sales Team Leader is responsible for successfully growing the existing customer database in margin, revenue & volume by proactively supporting, mentoring, and guiding a team of new and existing outbound Telesales Account Managers and Outbound Sales Executives. The Internal Sales team is responsible for outbound sales calls and account managing the end-to-end process of approximately 10,000+ existing customers.

**In your new role, you will**:

- Lead and manage a team of skilled Account Managers, providing guidance, motivation, and support to achieve call rate and sales-specific targets to develop maximum potential sales for the company’s products at the right margin.
- Conduct monthly one on one coaching sessions with each of the Account Managers to discuss performance against targets, skill gaps, process adherence and call quality.
- Conduct weekly screening of Account Manager calls to build feedback for monthly one on one sessions.
- Manage reporting of performance against target through daily, weekly, monthly and quarterly reporting in line with the National requirement and framework
- Identify gaps in Account Manager sales skill and steps to fill the gaps through training and coaching
- Ensure Account Manager's calls are structured and follow a planned call cycle
- Lead the focus on increasing sales from lapsed and infrequent customers and grow client base through both cross-sell & revenue driven targets
- Lead the generation of new business through outbound and inbound telephone marketing across regions, segments, and product lines aligned to the specific regions' overarching strategy
- Identify, with the Account Managers, opportunities to “add value” and contribute to the success of the customers’ businesses through specific actions and planned activity.
- Manage compliance and accuracy of CRM requirements.

**This role is a great fit if you have**:

- Proven experience in construction sales or a related field, with a track record of achieving and exceeding sales targets.
- SAP functionality related to sales-specific actions and tasks
- High level of computer literacy and experience with CRM systems
- Previous experience in a leadership or supervisory role, demonstrating excellent team management and coaching abilities.
- Strong understanding of the construction materials industry
- Exceptional communication and negotiation skills to build and maintain effective relationships with clients and stakeholders.
- Have a strong presence and effective presentation skills
- Analytical mindset with the ability to interpret data and market trends to make informed business decisions.
- Goal-oriented, self-motivated, and able to work under pressure to meet deadlines.
- Previous experience in an outbound call centre team leader role and/or previous experience in a tele sales account management role
- Experience in the implementation of best practices sales process and system

**What we offer**:

- Excellent remuneration package
- Online learning for endless courses relating to the construction industry
- Company benefits such as private health discounts, novated lease options, and retail discounts.
- Frequent one-on-ones for goal setting and development opportunities.
- Phone, Laptop, and free on-site parking next to the DFO in Brisbane.
- Be part of a highly recognised global brand name and growing organisation.
- Ongoing career and training opportunities

**Join our team and be a part of our exciting journey as we continue to shape the future of concrete sales

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