Administration Support Officer-acacia Prison

2 weeks ago

Wooroloo, Australia Serco Full time

Work in a role where you’ll ‘make a difference’, with no two days the same.
- Fantastic training & development opportunities to nurture your skills & grow your career with Serco.
- Work as part of a close-knit team where you’ll get strong support & guidance

**About us - Serco & proud**

**About the Opportunity**

This a permanent opportunity reporting to the Supervisor - Prisoner Trust Services. You will assist with the daily operations of the Prisoner Trust Services function of the prison and provide administrative support for all Prisoner Trust related functions. You will primarily be responsible for prisoner communications (mail & telephones) & switchboard duties.

This is an amazing opportunity to ‘Start with a job and stay for a career’ with extensive employment & growth opportunities across Serco. At Serco we are committed to growing our team members with a large focus on professional development.

**What you’ll be doing**
- Reception & telephone switchboard relief
- Collection, sorting, inspection and recording all incoming prisoner mail
- Processing prisoner telephone forms
- Sorting, franking & dropping off outgoing mail
- Data entry & general adminstrative duties
- Provide support to Prisoner Trust Services team as required

**About you - your ideal skills & experience**
- This role will suit someone with a proactive, investigative mindset, who likes solving problems
- You are a team player with high attention to detail & well-organised with the ability to meet deadlines.
- 2 years plus in office administration duties in particular processing/data entry/switchboard
- Excellent communication & customer service skills
- Intermediate computer skills (Word, Excel, Outlook, Sharepoint)
- Absolute discretion with prisoner & confidential information

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role.

**Why Join Us**
- You’d be joining a company that delivers essential public services that **make a difference in the communities** in which we live
- ** You’ll get to make an impact**:Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
- **We Invest in you**:Accelerate your career through our learning & development opportunities - think skills based training, defined career pathways & fantastic internal mobility opportunities across the group
- Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._

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