People & Capability Manager

2 weeks ago

Wooroloo, Western Australia Serco Full time $100,000 - $140,000 per year

Serco is a place where you can grow
Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

Benefits
We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

  • Role mainly based at Acacia Prison in Wooroloo, WA - hybrid working (3 days onsite, 2 days WFH or based in the Belmont office)
  • Make a real impact in a complex justice environment
  • Lead P&C for Serco's largest Justice contract which is currently expanding
  • Work in a values-led, inclusive, and diverse culture
  • Access to wellbeing programs and professional development
  • Be part of a global organisation with long-term government-backed contracts

Make an impact at Serco
As the P&C Manager for Acacia Prison, you'll play a critical role in enabling our Justice contract to succeed through strong, strategic HR leadership. Working closely with prison management and senior stakeholders, you'll act as a trusted advisor—providing guidance on complex matters, influencing workforce strategy, and ensuring a safe, fair, and engaging workplace for all staff. This role is ideal for someone who is confident working independently in a fast-paced, unionised environment where relationship-building and resilience are key.

As a P&C Manager in the Acacia team, you'll make a positive impact by:

  • Managing complex employee relations and high-risk investigations
  • Interpreting and negotiating Enterprise Agreements in unionised settings
  • Providing expert advice on workplace legislation and Fair Work matters
  • Shaping local people strategies that support culture and operational needs
  • Partnering with leaders to drive workforce planning and succession initiatives
  • Leading on-site delivery of cyclical HR activities and people programs
  • Providing leadership, coaching & development for one P&C Advisor reporting into you

Serco is a place for you
Your Ideal Skills & Experience

  • Extensive HR experience in complex, industrially sensitive environments
  • Proven capability in managing Tier 3–4 investigations and union interactions
  • Strong knowledge of the Fair Work Act and enterprise bargaining processes
  • Confidence in working independently and making strategic HR decisions
  • Tertiary qualifications in HR or a related field
  • A valid driver's licence and willingness to travel to Acacia Prison in Wooroloo daily

In joining us, you'll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?
At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world's most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, Immigration, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGBTQI+, veterans and people with disability.

By joining Serco you'll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

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