Incident Manager

1 week ago

Canberra, Australia Leidos Full time

Company Description
**About Us**

People join Leidos Australia for many different reasons. The interesting projects. Supportive and open-minded colleagues. The opportunities to develop. What unites us is the fact that everything we do benefits and safeguards Australia in some way. We’re proud of our Mission to make the world safer, healthier and more efficient, and every Leidos team member has a valued role to play - to Be the difference.

**Job Description**:
Your new role is working with the Event and Incident team reporting to the Operations Manager

**Duties**
- Chair Conference calls with relevant technical resources and other key stakeholders to orchestrate resolution of the incident.
- Liaise with internal and external stakeholders, ensuring they receive appropriate communication
- Keep track of progress against incident SLA's
- Ensuring all Incident cases and records are accurately maintained and are of quality in content
- Continuous improvement of Standard Operating Procedures (SOP’s) to assist in day to day running of the incident process
- Complete Post Incident Reports

**Qualifications**:
**About you**
- Experience within an IT service desk environment
- Ability to work in a team environment as well as autonomously in a professional environment.
- Ability to assist in the resolution of conflict
- Strong customer service focus with the ability to empathise as well as prioritise
- Proven ability to deliver a quality client service, under direction
- Ability to develop and maintain productive internal and external relationships, partnerships and networks

**Qualifications**
- ITIL V4 Certification or higher highly regarded but not essential
- ICT Industry qualifications (e.g. CompTia, Mircosoft) highly regarded but not essential

Additional Information
**What You'll Love**

At Leidos you’ll enjoy 12 weeks’ paid parental leave as a primary carer, discounted health insurance, novated leasing and more. Foster your career through complete access to learning and development and mentoring opportunities, we have a strong track record of internal promotion and career transitions. Join a company who acknowledges “People First”.
- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1. _

**_This role does require the successful applicant to be an Australian Citizen and hold a current Defence NV-2 security clearance._

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