Customer Service Specialist for Stelly Online Store

2 weeks ago

Sydney, Australia Stelly Full time

**MEMBER WANTED FOR ONLINE STORE IN SYDNEY CBD**This is a permanent casual position, this customer service position will work 2 days a week, exclude weekend. **You’ll be** Maintaining a positive, friendly, and helpful demeanor throughout every interaction. Assisting in tracking packages and resolving shipping issues with our distribution team Providing information to customers relating to fit, colour, material, and size Developing a deep awareness of our products and brands to provide educated product recommendations and styling suggestions.Maintain monthly KPI target with your team mate Send daily reports to our managers Coming up with new ways to solve existing or new arising problems. Willingly to listen and find out ways to help customers, make their experience memorable **You will need**: Possess at least 2+ years of customer service experience Are a talented communicator, with a mastery of spelling, grammar, verbal and written language. Your English needs to be perfect Must be a team player, be able to lead a group of 2 or 3 to achieve individual or team goals Great phone manner Typing speed > 60 words per minute Are detail oriented and well-organised - ”Done is better than Perfect” Are Mac proficient Possess excellent conflict resolution skills Calm under pressure Deeply care for your team and individuals within the team. Have a general interest in Customer Care and Customer Satisfaction Have an interest in continued learning, and know when to ask for help Adaptable, flexible and able to work autonomously and unsupervised **It will be a bonus if you also have the following** Flexibility and adaptability in a fast-fashion/online retail business Strong Instagram, Facebook and Snapchat game Proven track record in implementing customer interaction systems of work Familiarity with online merchandising practice - Our Offer to You: - Weekly payment + Superannuation - Personal growth and learning opportunity - A Fun, past pace changing environment - Working with a closed knit team- If this sounds like the perfect position for you, send us your resume at

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