Online Customer Service

12 hours ago

Sydney, Australia Ugg Express Full time

Our online Store team is looking for motivated, outgoing, service-minded Individuals who want to offer customers an unparalleled experience.
- Are you passionate about fashion industry?
- Are you a creative problem solver with a CAN-DO attitude?
- Are you someone that will care for and support our loyal customer base with exceptional service?
- Are you excited about finding and implementing new ways to build positive customer outcomes?
- Are you well organized with the ability to maintain focus during both quiet and busy times?
- If this sounds like you, and you've had experience in customer service, as part of a small team, we'd love to hear from you.

**What will you do?**
- Provide positive and solutions focused outcomes to customer enquiries, ensuring that you deliver AMAZING to every customer.
- Daily use of the online e-commerce & ERP systems to check online orders & customer accounts as required.
- Implement positive change to business processes that will result in better customer service and ultimately customer loyalty.
- Liaising with and assisting the warehouse team with packing and dispatching orders.
- Ensure customers are provided the same exceptional service with returns.
- Other duties as required.

**What qualities you will need?**
- Exceptional organisational skills and multitasking ability.
- Excellent communication and people skills (super important).
- The ability to be calm under pressure (it can be fast paced).
- The ability to learn from mistakes and implement new processes as a result.
- Attention to detail and high standards.

**Job Type**: Casual

**Salary**: From $28.34 per hour

**Benefits**:

- Employee discount
- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay
- Penalty rates

Ability to commute/relocate:

- Sydney, NSW: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location

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