Manager

3 days ago

Pakenham, Australia Hertz Gippsland Full time

About us

AULT CAR & TRUCK RENTAL PTY LTD trading as ‘Hertz Gippsland’ and ‘Thrifty' is more than a rental car business. We are franchisee of a global company that is proud to dedicate itself to meeting customer needs by offering a wide variety of vehicles and services. Boasting a rich history of significant first steps, ambitious ideas and innovation, Hertz has evolved into the reputable global brand it is today. We currently operate 7 branches Clyde North (which is our head office), Pakenham, Warragul, Traralgon, Sale, Bairnsdale, and Wonthaggi.

To continue our success in the future of car rental, we’re looking for a customer satisfaction focused, high performing Manager to join our exceptional team and grow your career

About the Role?

As a full-time Manager, you will be responsible for the following:
1. Liaising with customers to determine requirements, providing advice and information regarding vehicle types, rates & excess.

2. Negotiating rental terms with customers for long term fleet hire.

3. Responsible for developing the customer base and improving customer service.

4. Handling customer complaints and satisfactorily resolving them without further

escalation.

5. Responsible for tracking the fleet movement among the various locations/branches of the company.

6. Responsible for avoiding overbooking of specific vehicle groups

7. Assisting higher management with delivering the relevant training and development for the staff.

8. Maintaining all relevant business records and preparing the required management

Reports.

9. Ensuring compliance with occupational health and safety.

10. Responsible for monitoring and ensuring the timely maintenance of the vehicles in the fleet.

11. Responsible for monitoring the usage and age of the vehicles in the fleet and providing management with reports recommending the grounding and replacement.

12. Responsible for sourcing and negotiation with car wholesalers to realise the best possible value for the fleet being sold.

**About You?**

To be successful in this position, our newest team member will have the following:

- Excellent communication skills and ability to work as a leader
- Managerial experience in a similar environment is preferred
- Great attention to detail
- Flexibility of working hours
- Ability to show reliability and autonomy within their work
- Fully Vaccinated from COVID-19

**About the Offer?**

In return for your hard work and dedication, you will be rewarded with:

- **A competitive hourly rate & incentives **with thesalary range for this role being between $69,000 (excluding superannuation) to $85,000 (excluding superannuation)
- **Opportunities for career growth and development**:

- **Full training and a company uniform**:

- **A supportive team environment**:

- **Leave loading & shift penalties applied to base hourly rates**

This is a brilliant opportunity for an individual who is passionate about working in a managerial capacity at a fast-paced environment and can work collaboratively as a team to achieve targets.

**Salary**: $69,000.00 - $85,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Pakenham, VIC 3810: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (required)

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