Customer Service and Sales Support

4 days ago

Truganina, Australia Interior Secrets Full time

We are Interior Secrets. Interior Secrets is a digital-first business on a mission to create collections of furniture so you can create spaces to feel comfortably you. No secrets, we made it our business to give Australians access to affordable on trend design.

Our brands’ success is evident in its cult-like following. We have been featured as an AFR & BRW FAST 100 company, as one of Australia's fastest-growing online brands.

We don't expect you to tick all the boxes, because the right person for the job will be a quick learner and resourceful to succeed in their role. You will have an end-to-end responsibility from handling customer calls, reviewing in-stock and incoming goods, to co-ordinating dispatch of customer orders.

**A bit about you**:

- You love all things interiors and customer service
- You are a problem solver and have high attention to detail
- You love building relationships
- 2+ years of experience in a similar customer service or account management role.
- Experience with Inventory Management systems
- Excellent written, computer, administrative and verbal communication skills.
- Strong relationship building skills and focus on customer satisfaction (new and existing)

**Duties include**:

- Attending and responding to customer enquiries in a timely and caring manner.
- Co-ordination of Quotes and Orders as required
- Processing Sales orders from marketplaces and repeat customers.
- Managing customer payments and delivery issues
- Coordinating order Fulfillment and Dispatches

**Our Values**:
Customer Delight | We work for our customers. We strive to make our customers fall in love with our brand by delivering high-quality products, services and processes that exceed expectations.
Make it matter | We get things done, fast and lean. Our team prides ourselves on doing things differently and we relish overcoming obstacles.
Think Big and be adventurous | We are constantly curious and seeking for disruptive growth.
An inspiring team | We are a diverse and passionate team. We work together with integrity, creativity, fun and energy to achieve incredible things.

**More than work**:

- Our people are at the heart of everything we do. We give our teams autonomy and trust with accountability.
- Our managers listen to our employees and enjoy empowering & developing their team
- We don’t jump out the bed to sell furniture, we get up to disrupt an industry by challenging the status quo.
- Flexible working arrangements to help you achieve a healthy work-life balance.
- We work hard and smart; we objectively weigh up new/cool ideas and put them in to play, fast
- Small and tight knit team.
- Free onsite parking available

We combine our individual passions and skills to create innovative work that’s as exciting and unconventional as the business itself. It’s a place where all ideas are listened to, where brainstorming means job titles get left at the door and where a self-starter can really make their mark.

If this sounds like your dream job, we can’t wait to meet you. Please submit a cover letter outlining your relevant experience, along with your resume

**Job Type**: Part-time

**Salary**: $55,000.00 - $65,000.00 per year

Schedule:

- 8 hour shift

Application Question(s):

- What suburb do you reside from?
- What is your ideal roster?

**Experience**:

- Retail sales or Customer Service: 2 years (preferred)

Licence/Certification:

- Driver Licence (preferred)

Work Location: In person

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