Responsive Coordinator

6 days ago

Sydney, Australia BGIS Full time

**BGIS **we are a leading organization in Real Estate Services dedicated to delivering exceptional services to our clients. As we continue to grow, we are seeking a highly motivated and experienced **Call Centre Operators **to join our dynamic team. This is an excellent opportunity to contribute to our success and shape the development of our workforce.

**The Role**

You will handle a variety of inbound and outbound calls, assisting customers with inquiries. This role is crucial in maintaining our high standards of customer satisfaction and building strong relationships with our clientele.

The call centre operates under a facilities contract, so experience in a similar environment would be highly desirable.

Key Responsibilities
- Answering incoming calls, and delivering prompt, accurate and timely customer service.
- Manage and prioritise all requests to the Helpdesk to ensure contractual requirements are met.
- Liaise with service providers and Facilities Managers for clarification of technical issues.
- Update our management system to ensure the timely rectification of building faults.
- Adhering to KPIs and reporting on service levels.
- Escalate relevant issues to the appropriate personnel/management.
- Ensure works are completed within required timeframes by engaging internal/external trades.
- Record all customer interactions promptly and accurately it the work management system.
- Collaborate with the work supervisors to issue works to contractors, technicians, and staff for timely response for reactive works where required. Provide support and knowledge sharing to all Service Centre team members.

**Skills and Experience**
- Strong demonstrated experience working in a Customer Service or Contact Centre environment.
- Experience working with internal and external stakeholders at varying levels of an organisation.
- Ability to interpret queries and assist appropriately.
- Demonstrated attention to detail including good key board skills, speed and accuracy.
- Able to respond quickly to change and adopt a flexible / innovative approach.
- Experience working in a facilities environment is highly desirable.
- Knowledge of trade-based works.

**Why Join Us / Benefits**:

- Work-life balance with flexible working hours.
- Employee Recognition Program
- Excellent Company Benefits
- Paid Parental and Volunteer Leave
- Donation Matching and much more

BGIS is a global leader in facility management, project delivery, energy and sustainability, asset management, workplace advisory, and real estate services. With over 10,000 team members worldwide, BGIS delivers innovative solutions that create value. Managing over 50,000 client locations totalling more than 50 million square meters, BGIS serves various markets, including Government, Education, Utilities, Financial Services, Oil & Gas, Healthcare, and Cloud Enterprise.

BGIS, we value diversity and are committed to creating an inclusive and safe work environment for all employees, we have passion for sustainability and drive for innovation.

  • Responsive Works Coordinator

    1 week ago

    Sydney, New South Wales, Australia BGIS Full time $60,000 - $80,000 per year

    Responsive Works Coordinator - Expressions of Interest - Sydney CBD Location: Sydney CBD (World Square) Company: BGIS, Residential Services Client Employment Type: On-Site, Permanent Part-Time Options About BGIS BGIS is a global leader in integrated facility management services. From our Operations Hub in World Square, Sydney, we deliver residential...

  • Responsible Entity Services

    2 weeks ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Asset Management- Contract or TemporaryAnton Murray Consulting Sydney NSW Funds Management (Banking & Financial Services) Contract/Temp $60 - $70 per hour + super Posted 8d ago More jobs from this company Quick applySave The Responsible Entity Services - Project Coordinator is responsible for leading a high performing and engaged team of...

  • Team Leader, Incident Coordination and Response

    4 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Team Leader, Incident Coordination and Response** - Role type: Temporary up to 2 years Opportunity - Salary: DCS clerk grade 9/10, annual base salary starting at (HR will input wage) plus employer’s contribution to superannuation and annual leave loading - Location: Sydney About Us: The Department of Customer Service (DCS) is transforming the way NSW...

  • Incident Response Specialist

    2 days ago

    Sydney, New South Wales, Australia HCF Corporation Full time $80,000 - $120,000 per year

    The Incident Response Specialist oversees the full lifecycle of IT incidents (including major incidents) ensuring rapid response and resolution, minimal disruption, and alignment with business priorities. This role demands strong ITSM expertise, cross-functional collaboration, and flexibility to support related functions like Problem, Change and Knowledge...

  • Clinical Response Counsellor

    2 days ago

    Sydney, New South Wales, Australia ACCESSEAP Full time $60,000 - $90,000 per year

    AccessEAP is an Australian owned and not-for-profit organisation with over 30 years in the EAP industry. AccessEAP is very proud to be one of the founding members of the EAP industry in Australia. We develop and refine best practice from a diverse experience base across the broad range of industries that we work with.This role is a 12 month fixed term...

  • Data Breach Response Analyst

    9 hours ago

    Sydney, Australia Macquarie Group Limited Full time

    -Join our Data Breach Response team who are responsible for managing the initial assessment, conducting investigations, and coordinating the response to incidents involving the loss, misuse, or mishandling of Macquarie's information assets. You will work as part of a global team with colleagues based in Sydney and Houston. This is a 12-month contract...

  • Otisline Response Representative

    2 weeks ago

    Sydney, Australia Otis Full time

    Date Posted: 2025-02-12 Country: Australia Location: LOC7055: Otis Elevator Company Pty Ltd, L23, 363 George Street, Sydney NSW 2000, Australia Come and join OTIS today and be part of the Forbes 2023 World's Best Employers! At Otis, it’s our people that make us different. Join the Otis family, where collaboration, innovation, and empowerment help each...

  • Responsible Practice Advisor

    2 days ago

    Sydney, New South Wales, Australia Royal Melbourne Institute of Technology Full time $120,000 - $140,000 per year

    Overview:Identified role only for Aboriginal and Torres Strait Islander candidates ​Full-time​, ​ongoing position to drive and implement Responsible Practice initiatives  ​Salary Level HEW 8 ($116,551p.a + 17% Superannuation) and Flexible Working Arrangements Based at the city​ campus ​in the heart of MelbourneAbout the roleThe Responsible...

  • Rapid Response Commander

    2 weeks ago

    North Sydney, Australia Splunk Full time

    Splunk is dedicated to crafting a safer and more resilient digital world. Leading enterprises worldwide rely on our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people who make Splunk an outstanding place to work, earning us numerous awards as a top employer. As...

  • Incident Response Specialist

    10 minutes ago

    Greater Sydney Area, Australia HCF Australia Full time $90,000 - $120,000 per year

    The Incident Response Specialist oversees the full lifecycle of IT incidents (including major incidents) ensuring rapid response and resolution, minimal disruption, and alignment with business priorities. This role demands strong ITSM expertise, cross-functional collaboration, and flexibility to support related functions like Problem, Change and Knowledge...